Resources: Get Insights on Automation, Apps and CX

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

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How to Use Process Management to Optimise Your Sales Operations 
Blog Post

How to Use Process Management to Optimise Your Sales Operations 

Process Management to Optimise Your Sales Operations helps align teams, streamline handoffs, and reduce tool overload—boosting efficiency, cutting costs, and turning complex sales funnels into smooth, scalable systems that convert leads into customers with confidence.

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Netcall | Achieving Excellence in Patient Engagement
Event

Netcall | Achieving Excellence in Patient Engagement

Achieving Excellence in Patient Engagement: Listen as NHS Trusts reveal how digital innovation is transforming patient communication, access, and equity—plus a live demo of Liberty’s automation platform empowering more meaningful care across the NHS.

South Hams | Automated Parking Permit Processing with Liberty IDP
Customer

South Hams | Automated Parking Permit Processing with Liberty IDP

South Hams District Council revolutionized Automated Parking Permit Processing with Liberty IDP, achieving 24-hour document handling, £120,000+ in annual savings, and superior accuracy. AI-powered automation streamlined applications, eliminated manual errors, and enhanced customer experience—setting a new benchmark for local government efficiency.

How to Use a Process Map Library   
Blog Post

How to Use a Process Map Library   

A process map library centralises business workflows, improving efficiency, collaboration, and knowledge retention. Spark’s platform helps teams map, refine, and optimise processes while enabling continuous improvement. Accessible, structured, and easy to update, it ensures seamless operations and smarter decision-making for businesses.

Demystifying Agentic AI: Separating Hype from Reality
Blog Post

Demystifying Agentic AI: Separating Hype from Reality

The term Agentic AI is gaining a lot of traction across many sectors. It’s time to cut through the noise, so this blog delves deeper into what agentic AI truly involves and looks at what this technology really means for your organisation.