Resources: Get Insights on Automation, Apps and CX

Join us for a focused session on how AI is reshaping the way councils operate and serve their communities.

Explore seven digital transformation challenges in local government and see how councils like Newcastle, Croydon and Tewkesbury are overcoming them – and the proven strategies to overcome them. 

How Liberty Spark transformed NHS Trust patient care pathways, identifying opportunities to reduce manual work by 50% and establishing the foundation for future digital transformation in just 4 months

With 43% of tenants on Universal Credit in arrears and voids costing £1.6bn annually, discover how integrated contact centres and Rent-IQ transform rent arrears management, reduce void turnaround and protect income while supporting tenants.

In this article, we’ll explore exactly why your processes are key to successful risk and compliance management. Plus we’ll review what type of tools and software will help you with your risk and compliance management.

“We’ve tried CRMs. They didn’t work.” Most CRM for healthcare fail NHS Trusts. Designed for sales, they mishandle data integration, complex workflows and incur high costs. PRM is built with the NHS to deliver tailored workflows, seamless integration, human-digital collaboration, patient engagement and predictable, license-free pricing.

A new customer is always something to celebrate. To be successful, you must make sure that the onboarding process for new customers is smooth and easy.

Discover the benefits of IVR powered by AI: improve CX, reduce costs and integrate seamlessly with Liberty for smarter, faster, human-like interactions.

Working with Netcall, Transport for London successfully deployed Liberty RPA, our robotic process automation solution, to automate the entire data migration process, completing what would have been over 2,000 hours of Data Migration work whilst maintaining perfect data accuracy and preserving critical reference numbers into a new system