Resources: Get Insights on Automation, Apps and CX

Discover how measuring customer sentiment can transform contact centre performance. Learn the benefits, how to measure it and how Liberty Converse helps supervisors save time and improve outcomes.

BPMN is powerful but complex, requiring extensive training and slow workshops. It often confuses staff and delays improvements. UPN, used in Liberty Spark, offers a simpler, collaborative, and faster alternative—enabling clear, accessible process maps that drive real-time organisational change.

Dramatic digital patient engagement results: Call abandonment rates drop to below 10% overnight, wait times reduce to under 3 minutes, DNA rates fall from 13% to between 3-4% and the Trust now handles 1,500+ calls a day with ease.

Learn what omnichannel customer service really means, why it matters, and how Liberty Converse delivers seamless, AI-powered support across every channel from voice to WhatsApp.

What is PIFU? Put simply, it gives patients and carers control of their follow-up care. Follow-up is an effective method for maximising capacity and monitoring patient health, but in many trusts it varies.

Find out the five compelling reasons to adopt process management software for service improvement.

Discover how Netcall supports the NHS 10 Year Health Plan by helping over 100 Trusts, Boards and ICBs streamline patient communications, improve appointment efficiency, and empower staff with smarter digital workflows.

Discover how agility, insight and intelligent BPM can heal your business from within – and stop costly, reactive transformation cycles before they start.

What if we could predict which patients are most likely to miss their appointments and intervene intelligently? Here’s how DNA AI signals a new era for AI in the NHS.