Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.
Tenant engagement is more important than ever in social housing. It’s not just about communication. Here are some key strategies to enhance tenant engagement in social housing…
To meet these heightened expectations, businesses need to leverage the power of omnichannel communication platforms. Let’s explore how organisations can not only meet but exceed these expectations.
At Netcall, we are thrilled to announce that our employee engagement score for 2024 has reached an impressive 82%! This achievement is a testament to our ongoing commitment to fostering a supportive and dynamic workplace where every team member feels valued and empowered
Even if you’ve been doing your job for years, there will always be parts of it that are complicated. All businesses have processes, policies and procedures to check – making sure they are easy to understand and quick to check seems obvious but we find so many organisations struggle to make this a reality.Â
See how Rotherham NHS Trust tackled operational challenges by implementing automation to reduce waiting lists, enhance patient engagement, and improve communication. Netcall’s Liberty platform streamlined tasks, reduced call volumes, and improved diagnostics booking, enhancing patient experience and boosting productivity.
Cumberland Council’s proactive digital transformation embracing low-code, streamlined telephony and automated workflows to optimise digital efficiency and sustainability, saving resources and enhancing services for residents.
Recognising the need for efficient process mapping and improvement, Henderson Group were looking for a solution to enhance their understanding of workflows to facilitate better decision-making. Following a proof-of-concept journey, with two carefully selected departments participating, they could see the benefits of Liberty Spark, our process improvement solution, and began to roll it out across the rest of the business.
The benefits of a unified digital transformation platform for building societies, banks and specialist lenders – beyond ‘just’ low-code.
Here are some of the reasons and objections to introducing RPA that we’ve come across, featuring Jim Davis, Customer Improvement Manager, at South Hams District Council.
