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Artificial Intelligence (AI) is the easiest way to scale up handling large amounts of complex historical data, fast.

Learn about the benefits of process automation and how it can be used by contact centres to transform how businesses interact with customers.

Discover what makes a good or great customer experience (CX) that delights customers with outstanding customer service.

You’ll find there are many different approaches available, so you may be asking yourself which is best for you? In this article, we explore the simplest form of activity based costing, which will typically suit 80% of uses. Plus, it will get you to an answer far quicker than a more advanced approach.

What is UPN (Universal Process Notation)? In the world of Process Mapping, UPN is a method of mapping that’s easy to understand for the widest audience.

Economic uncertainty, customer demand and a loss of staff form a potent mix for most organisations — where tech is often seen as the panacea for all customer service woes. Yet in reality, we’re seeing tech buyers regretting their decisions as they seek to deliver a great customer service.

Robotic Process Automation (also known as RPA) uses software robots to perform a list of actions to automate a task.

Netcall is proud to be a long-standing partner of the NHS over the last 25 years, transforming communication services, improving access to healthcare, making patient experiences more positive, and optimising operational efficiency. Our commitment has helped the NHS make a difference to patients’ lives.

How do organisations steer their way through a turbulent economy and survive these uncertain times — and help customers withstand ongoing volatility? Customer experience (CX) needs to be prioritised, with those that do focus on CX more likely to thrive.