Resources: Get Insights on Automation, Apps and CX

AI in the public sector is transforming local government by streamlining workloads and enhancing services. It helps manage enquiries efficiently, detect risks, and automate tasks without replacing human workers. Proper integration ensures AI supports operations rather than becoming a superficial, trend-driven tool.

To expand and evolve, while maximising efficiency, Charlie Bigham’s needed a process mapping and improvement solution. Liberty Spark, our process improvement solution enabled managers to document, centralise and connect processes – bringing them to life.

In this guide, we explain everything you need to know about Awaab’s Law and how social housing landlords can remain compliant in light of changing regulations.

Virtual agents are transforming how businesses connect with customers and streamline operations. Here’s how to get started with chatbots

Processes are valuable assets that describe how a business works. To avoid endlessly wasting time and money redoing what has already been done, all businesses should have a live process library that’s easy to use and easy to access for everyone. This blog will show you the steps on how to create a process library.

Through practical examples and demonstrations, we illustrate how Citizen Hub’s robust integration capabilities can help you speed up digital transformation without the need to replace existing systems. Streamline workflows across departments, connect fragmented data silos, and deliver an outstanding end-to-end citizen experience while reducing costs

When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.

What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.

Join us for a webinar that will explore the challenges facing local authorities in NI and will highlight examples from the rest of the UK of how councils are addressing these challenges using Intelligent Automation