Resources: Get Insights on Automation, Apps and CX

Your Technology and AI, Creating Greater Value. Join us for Netcall: Now & Next 2025 to hear from the leaders of our platform, including customers and technology visionaries, to explore how AI and automation are shaping the evolution of your solutions.

Govtech work on many Partnership and Automation in Local Government projects with new and existing customers to help them create even more success.

Discover how automation drives efficiency in revenues and benefits services, helping councils streamline processes, reduce costs, and deliver better outcomes for residents.

AI in the public sector is transforming local government by streamlining workloads and enhancing services. It helps manage enquiries efficiently, detect risks, and automate tasks without replacing human workers. Proper integration ensures AI supports operations rather than becoming a superficial, trend-driven tool.

To expand and evolve, while maximising efficiency, Charlie Bigham’s needed a process mapping and improvement solution. Liberty Spark, our process improvement solution enabled managers to document, centralise and connect processes – bringing them to life.

In this guide, we explain everything you need to know about Awaab’s Law and how social housing landlords can remain compliant in light of changing regulations.

Virtual agents are transforming how businesses connect with customers and streamline operations. Here’s how to get started with chatbots

Processes are valuable assets that describe how a business works. To avoid endlessly wasting time and money redoing what has already been done, all businesses should have a live process library that’s easy to use and easy to access for everyone. This blog will show you the steps on how to create a process library.

Through practical examples and demonstrations, we illustrate how Citizen Hub’s robust integration capabilities can help you speed up digital transformation without the need to replace existing systems. Streamline workflows across departments, connect fragmented data silos, and deliver an outstanding end-to-end citizen experience while reducing costs