Resources: Get Insights on Automation, Apps and CX

Process Mapping Driving Growth: Wellcombe Group transformed scattered documentation into dynamic, interactive process maps using Liberty Spark. This shift improved efficiency, empowered teams, streamlined audits, enabled automation, and fostered continuous improvement—turning process management into a strategic driver of business growth.

Croydon Council replaced costly legacy systems with low-code innovation, saving £1.5m annually and accelerating service delivery. With 30+ digital apps and higher citizen engagement, they’ve built a scalable model for councils seeking independence, efficiency, and better public outcomes.

Transport for London worked with Netcall to develop a new Product Information Register (PIR) solution using Liberty Create.

From 20+ systems to one platform. A process transformation blue print from IRIS – where they documented 550+ processes and fixed 87% of broken customer touchpoints.

Discover how NHS trusts are making healthcare more accessible through inclusive digital design – improving communication, reducing barriers, and ensuring no patient is left behind

Liverpool Women’s NHS Trust is transforming care through digital inclusion—using a co-designed Patient Engagement Portal to improve access, equity, and communication. Their inclusive approach empowers patients of all backgrounds, proving that thoughtful tech can drive compassionate healthcare.

You don’t need to replace your housing management system to transform services. Discover smarter, low-risk ways to modernise and meet new regulations.

Netcall’s awards are more than milestones – they’re markers of progress in how public services; healthcare providers and enterprises are rethinking what’s possible.

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.