To meet these heightened expectations, businesses need to leverage the power of omnichannel communication platforms. Let’s explore how organisations can not only meet but exceed these expectations.
At Netcall, we are thrilled to announce that our employee engagement score for 2024 has reached an impressive 82%! This achievement is a testament to our ongoing commitment to fostering a supportive and dynamic workplace where every team member feels valued and empowered
Even if you’ve been doing your job for years, there will always be parts of it that are complicated. All businesses have processes, policies and procedures to check – making sure they are easy to understand and quick to check seems obvious but we find so many organisations struggle to make this a reality.
Here are some of the reasons and objections to introducing RPA that we’ve come across, featuring Jim Davis, Customer Improvement Manager, at South Hams District Council.
Here’s how AI-powered automation can revolutionise elective care: Technology will play a pivotal role in achieving the ambitious goals in the Elective Care Reform report, enabling excellent, technologically-enabled access to, what has always been, high quality clinical care.
This blog will explore the importance of process mapping and improvement in Quality Improvement, why the NHS needs it, and how tools like Netcall’s Liberty Spark can facilitate these improvements.
In this blog, we will give you some tips on what to consider when choosing the right housing management system. We’ll also discuss whether a housing management system is the right choice for your business and what the other options might be.
Liberty Spark simplifies business process improvement by combining collaborative mapping tools and real-time analytics. It identifies bottlenecks, evaluates changes, and supports data-driven decision-making. With Spark, businesses enhance productivity, streamline operations, and optimise customer experiences, achieving continuous improvement and success through actionable insights and efficient process tracking.
People are constantly double-checking work in organisations, and it can feel like a real waste of time. Often this is purely due to poor or overly complicated documentation that is difficult to read and understand. It might be a good idea however to verify what exactly needs to be checked for regulatory reasons and understand the recommended guidelines for this.
