Emergency Tech Show 2025

Wednesday 17th September –

Thursday 18th September

9:00am – 5:30pm

NEC Birmingham, B40 1NT

Netcall is excited to participate in the Emergency Tech Show 2025. We’ll be represented on Stand H50 with our strategic partner Cinos, demonstrating how our combined expertise is transforming emergency communications for UK public safety organisations.

Showcasing Liberty Converse for emergency services

At the event, we’ll be highlighting how Liberty Converse, our contact centre solution integrates seamlessly with Cinos Cloud for Blue Light to deliver next-generation contact centre capabilities. This partnership demonstrates our commitment to supporting the digital transformation of emergency services while maintaining the reliability and security that critical operations demand.

Key solutions on display

• Omnichannel contact centre Our AI-powered platform unifies voice, web and messaging channels into a single interface, enabling emergency services to engage with citizens more effectively while streamlining operations for call handlers.
• Intelligent voice interaction Advanced call handling features including self-service options, callback functionality and skills-based routing ensure citizens are connected to the right resources quickly and efficiently, reducing response times during critical situations.
• Smart switchboard services Automated call prioritisation and routing capabilities help reduce call volumes for frontline teams, allowing emergency service personnel to focus their attention on the most complex and urgent enquiries.
• Enterprise integrations Liberty Converse supports open standards and integrates with essential platforms including Sopra Steria and Microsoft Teams, ensuring seamless compatibility within existing emergency service technology ecosystems.