Improve insight with Customer Feedback and Surveys

Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.

Uncover trends and opportunities to boost customer loyalty

Liberty Converse can transform feedback into actionable insights to improve your services and deepen customer loyalty. You’ll find fresh ways to deliver a superior customer experience across your communication channels. You can:

Flag broader issues and help other departments improve their performance

Enable quick issue resolution and personalised interactions

Gather honest feedback from customers through their channel of choice

Deliver CSAT surveys via voice, chat, SMS, or email

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IVR feedback

Use fast and simple IVR surveys to capture valuable caller metadata for insightful follow-up easily.

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Digital surveys

Gather actionable feedback through simple chatbot, chat, email or SMS surveys immediately after every interaction.

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Feedback analysis

Get a complete understanding of your customers’ experiences, needs and perceptions to find opportunities for improvement.

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Coaching information

Connect customer feedback with the respective team members to provide instant feedback on how they handled the customer’s query.

Blackburn with Darwen Borough Council

99% of customer feedback is extremely positive because we can call them back within a couple of hours, so our customers are very happy.”

Ross McQueen

Customer Services Manager, Blackburn with Darwen Borough Council

Want to know more?

If you have questions about Liberty Converse features and functionality, contact us for a no-obligation discussion.

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