Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.
Liberty Converse can transform feedback into actionable insights to improve your services and deepen customer loyalty. You’ll find fresh ways to deliver a superior customer experience across your communication channels. You can:
Flag broader issues and help other departments improve their performance
Enable quick issue resolution and personalised interactions
Gather honest feedback from customers through their channel of choice
Use fast and simple IVR surveys to capture valuable caller metadata for insightful follow-up easily.
Gather actionable feedback through simple chatbot, chat, email or SMS surveys immediately after every interaction.
Get a complete understanding of your customers’ experiences, needs and perceptions to find opportunities for improvement.
Connect customer feedback with the respective team members to provide instant feedback on how they handled the customer’s query.
“99% of customer feedback is extremely positive because we can call them back within a couple of hours, so our customers are very happy.”
Ross McQueen
Customer Services Manager, Blackburn with Darwen Borough Council
If you have questions about Liberty Converse features and functionality, contact us for a no-obligation discussion.
Hear from housing sector experts. Join us, Change Network and Clyde Valley Housing Association, in this FREE engaging webinar to find out how you can design truly tenant focused responsive and reliable repairs services, and how digital solutions can help.
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring efficiency gains and enhanced customer experiences.
Join us and SOCTM at this year’s SOCITM President’s Conference: Where innovation meets community, on 12th and 13th June in Birmingham.
Join us and SOCITM on 19th April to hear from Lancashire County Council, who will explore how our low-code application development platform has helped them rapidly develop and deploy a large number of applications and processes to improve efficiency and customer satisfaction.