Voice interaction: Give every caller a standout service
Boost customer satisfaction with excellent call quality, intelligent routing and customisable voice options.
Boost customer satisfaction with excellent call quality, intelligent routing and customisable voice options.
Liberty Converse streamlines your contact centre operations by providing an all-in-one interface. It lets your team quickly direct customers to the right team members, understand their reasons for calling, and route them across all communication channels for prompt service.
Route calls to skilled team members using caller info, IVR choices and business hours for better experience.
Avoid rules and menu hassles. Our no-code, omnichannel CX designer makes creating IVR flows and interactions easy.
Seamlessly route complex enquiries from digital channels to the most qualified team members, with conversation history attached.
Activate the callback feature to reduce wait times, benefit customers and alleviate staff pressure.
Improve your services by collecting customer preferences through post-call surveys and call recordings. Train your team accordingly.
Link your customers’ contact channels, such as web messaging, messaging apps, interactions with team members, AI-powered chatbots and voicebots.
Integrate our desktop with top CRMs for efficient access to customer information, interactions and context, enabling faster enquiry resolution.
Enable seamless transition between human and bot assistance through voice and online channels such as speech-enabled IVR and web messaging.
ACD with Call Distribution
Skills-based routing
Priority routing
Time-of-day routing
Voicemail routing
Incoming call whisper
IVR with Script Designer
IVR scheduling
Self-service prompts
Text-to-speech and speech recognition
In-queue and estimated wait time
Callback service
CTI screen pop
Post-call surveys
CRM integrations
Microsoft Teams integration
Agent desktop
Contact database
Softphone
Call recording
At-home agent capabilities
Agent scripting
“On a typical day, by lunchtime, our Outpatients Team answers 575 calls and only had 10 abandoned calls. We are immensely proud of the consistent 95% average call waiting time and the low abandonment rate. Their performance is amazing because we have the tech to monitor and adjust at all times and the agents are free to get on with helping patients.”
John Wintour-Pittom
Head of Operations for Trust Telecom, Imperial College Healthcare NHS Trust
Liberty Converse integrates with Microsoft Teams and delivers unparalleled teamwork, collaboration and communication in your contact centre.
Find out how we can make your contact centre the best it can be with all the voice interaction features you need for great communication.
Struggling to build the perfect process map? Our blog outlines how with five easy steps you can build a map to fully capture how your business handles that particular process.
Organisations must ensure their business processes are easy to read to avoid confusion and inefficiency. Inconsistent notation can lead to misinterpretation. Liberty Spark uses Universal Process Notation (UPN) to ensure clarity, making process maps easily understandable for all, preserving knowledge as employees and stakeholders change.
19 November 
London 
Be part of the conversation shaping the future of local digital governance and explore ground-breaking ideas, like centrally-provided infrastructure and the concept of a ‘local GDS’, which could revolutionise public service delivery.