Voice interaction: Give every caller a standout service

Boost customer satisfaction with excellent call quality, intelligent routing and customisable voice options.

Help customers feel valued and understood

Liberty Converse streamlines your contact centre operations by providing an all-in-one interface. It lets your team quickly direct customers to the right team members, understand their reasons for calling, and route them across all communication channels for prompt service.

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Robust ACD and IVR

Route calls to skilled team members using caller info, IVR choices, and business hours for better experience.

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Simplified journeys

Avoid rules and menu hassles. Our no-code, omnichannel CX designer makes creating IVR flows and interactions easy.

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Intuitive call routing

Seamlessly route complex enquiries from digital channels to the most qualified team members, with conversation history attached.

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Callback option

Activate the callback feature to reduce wait times, benefit customers, and alleviate staff pressure.

Inbound voice features

Improve your services by collecting customer preferences through post-call surveys and call recordings. Train your team accordingly.

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Unified inbound experience

Link your customers’ contact channels, such as web messaging, messaging apps, interactions with team members, AI-powered chatbots, and voicebots.

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Tools to empower teams

Integrate our desktop with top CRMs for efficient access to customer information, interactions, and context, enabling faster enquiry resolution.

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Self-service enquiries

Enable seamless transition between human and bot assistance through voice and online channels such as speech-enabled IVR and web messaging.

Voice interaction features available to you

ACD with Call Distribution

Skills-based routing

Priority routing

Time-of-day routing

Voicemail routing

Incoming call whisper

IVR with Script Designer

IVR scheduling

Self-service prompts

Text-to-speech and speech recognition

In-queue and estimated wait time

Callback service

CTI screen pop

Post-call surveys

CRM integrations

Microsoft Teams integration

Agent desktop

Contact database

Softphone

Call recording

At-home agent capabilities

Agent scripting

“On a typical day, by lunchtime, our Outpatients Team answers 575 calls and only had 10 abandoned calls. We are immensely proud of the consistent 95% average call waiting time and the low abandonment rate. Their performance is amazing because we have the tech to monitor and adjust at all times and the agents are free to get on with helping patients.”

John Wintour-Pittom

Head of Operations for Trust Telecom, Imperial College Healthcare NHS Trust

Contact Centre for Microsoft Teams

Liberty Converse integrates with Microsoft Teams and delivers unparalleled teamwork, collaboration and communication in your contact centre.

Ready to talk?

Find out how we can make your contact centre the best it can be with all the voice interaction features you need for great communication.

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