News
Housing providers can now take control of tenant arrears and income collections with the launch of Rent-IQ®
6th March 2024
In August 2023, the National Federation of ALMOs highlighted a growing challenge for housing providers: rent arrears soaring to over £60 million. In response to this pressing issue, a sophisticated software solution has been developed by Netcall aimed at empowering housing providers to effectively manage tenant arrears and rent collection.
Rent-IQ® is designed to analyse rent payment patterns. By harnessing the power of advanced algorithms, this intuitive and powerful software solution studies tenant payment behaviours, identifies emerging trends and predicts which tenants are at risk of falling behind on their payments. This predictive insight equips income collection staff with the knowledge they need to take proactive measures and prevent payment issues before they escalate.
Tailored to address income collection challenges, Rent-IQ combines task management with scheduled syncs to your housing system, helping Income Officers prioritise their work, identify at-risk tenancies and take proactive action. Current capabilities include:
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Tenancy and payment insight: gives Income Officers unified, filterable access to tenant payment histories, Housing Benefit and Universal Credit data and a record of past interactions – including former tenancies where arrears remain outstanding.
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Rules-based alerting: customisable rules flag tenancies and situations that matter most, with officers able to tailor the criteria themselves.
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Resource optimisation: weekly task lists keep Income Officers focused on their highest-risk cases, while managers get a clear view of task status and activity across the team, plus performance reporting by officer or group.
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Built on the Liberty platform: Rent-IQ is part of Netcall’s Liberty platform, giving it a foundation for integration with housing management systems.
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Cost and time savings: saves housing providers valuable time and money that would otherwise be spent on debt collection activities by proactively addressing arrears and streamlining collection processes.
“Housing providers can now take proactive steps to address tenant arrears and collections, which ultimately fosters financial stability for their business and their tenants. Netcall developed this innovative solution specifically for the housing sector to address complex challenges and drive meaningful outcomes.”
Mark Gannon
Client Solutions Director
Rent-IQ is available on Netcall’s, user-friendly intelligent automation and customer engagement Liberty platform, giving you a single home for income management rather than a patchwork of separate tools. Unlike point solutions that require multiple products stitched together to match its functionality, Rent-IQ brings analytics, task management, tenancy data and reporting into one place.
Find out more about Rent-IQ and how it can help you take control of tenant arrears and income collections today.