I would like to automate processes

Integrate tech, process and people

When organisations focus on delivering legendary service – when they invest in the technology, create an effective workplace culture and train and develop their staff – they deliver some really outstanding results.

automate-decision-making-with-ai

Improve and automate decision making


With vast data resources available to you it’s hard to get the best from the insights. Easily tap into these resources with artificial intelligence (AI). Gain richer insights and build machine learning data models to predict future outcomes.

  • Greater accuracy
  • Freedom from outside biases
  • No need to send data elsewhere
See how
make-complex-decisions-simple-ai

Make complex decisions simple


Having access to data science teams can be complex, slow and costly. Scale up the possibilities of machine learning models right across your enterprise. Feed the predictions from your machine learning models directly into your apps and process flows.

  • Drive down costs
  • Increase capacity
  • Enhance customer experience
See how

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Streamline operations and improve efficiency


Let’s face it, manual processes are difficult to track and measure. They are prone to human errors and mistakes. Miss a step and a once positive experience can quickly turn to a negative one. You can stop this from happening by digitising processes with automation.

  • Go digital and automate processes
  • Never miss another step, gain full visibility
  • Fix process issues that cripple your customer experience
See how

Local Gov Partnership Network

Practical transformation


Relieve some of the mundane pressure on your staff. Automating routine tasks results in quicker, error-free processing. Meanwhile staff can focus on more meaningful, fulfilling work that benefits from human interaction.

  • Solve transformation problems, fast
  • Save time and resources
  • Increase capacity and accuracy
Here's how

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Automation to the rescue


With a growing number of complex processes and siloed systems, along with a need to go digital, it’s hard to streamline operations. Bring your processes, people and data together, effectively. Let automation take the heavy load. Robots work round the clock to get the job done.

  • Process tasks faster, with no mistakes
  • Bots work when you want them to
  • No deviation from the task flow
Here's how
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Of course, you still need people!


Software robots won’t replace people. For a start someone has to build the process. Using intelligent automation you call in your robots and people as tasks require. Then sit back and watch your customer experience shine every time.

  • Run tasks without any human interaction
  • Let humans handle exceptions, complex or infrequent processes that aren’t suited to automation
  • Incorporate additional process automation technologies to automate at scale, at a lower cost
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great CX delivery

The potential is endless


It’s the little things in life that matter the most. Like knowing exactly where your customer’s query is in the process flow. Give your teams full visibility of every process across your organisation, every step of the way.

  • Deliver innovation in an agile, joined-up way
  • Measure performance and make improvements
  • Streamline and connect up your processes
Here's how
happy-customer-great-cx

Increase accuracy, quality and scalability


Sometimes fixing process issues feels like an impossible task. Build faster, reliable processes that are virtually infallible, at lightning pace. Deliver highly competent, successful operations and outstanding CX, every single time.

  • Operate processes from anywhere
  • See how each process is progressing
  • Identify ways to improve
Here's how
Group discussing innovation in local government

Intelligent automation


How do you take automation up an extra gear? Intelligent automation is when you combine multiple process automation technologies together to form a single solution and a comprehensive automated set of business processes.

  • Automate processes at scale, across the organisation
  • Deliver innovation in an agile, joined-up way
  • Achieve great synergy by combining automation technologies
Find out more
Artificial intelligence and machine learning

It’s time for artificial intelligence to take its place front and centre. Read the blog.

Why choose intelligent automation?

Automating processes within your organisation has a big impact on your CX and operational efficiencies. But with so many technologies available, why choose intelligent automation?

Guide to intelligent automation

eGuide: Introducing Intelligent Automation


When pragmatism and imagination combine communication flows, processes unite your departments and you can make simple fixes, quickly.

Read the eGuide
Customer stories

From financial institutions, to the NHS – meet some of the organisations we’ve helped.

We can help you automate processes

99% of customers recommend Netcall for smooth deployments, intuitive solutions and positive support.

Get in touch

Want to see our products in action? Or talk about your specific customer experience issues? We’re here and ready to help.