Last updated: 21st May 2025
First published: 7th August 2022
Businesses are constantly pressured to innovate, optimise processes and provide better user experiences in today’s fast-paced digital world, all without going over budget or overtaxing their IT departments. Low-code is the concept that enables rapid development and improvement of software applications and is the key to innovation.
Whether you’re a business leader exploring digital transformation or a developer looking for ways to accelerate delivery, this comprehensive guide to low-code development will provide you with everything you need to know, from what it is to how it works, to choosing the right platform for your organisation.
In this article, we’ll answer the following:
Low-code is a software development methodology that enables the creation of applications through visual interfaces and minimal hand-coding. By utilising drag-and-drop components, low-code platforms accelerate the development process, making it accessible to both professional developers and non-technical users.
Organisations can use a low-code development platform, like Liberty Create, to develop applications in weeks rather than months without sacrificing customisation or quality. It is reported that 70% of new business applications will use low-code technologies by 2025 (Gartner).
Low-code development can significantly benefit businesses looking to modernise operations and innovate quickly. You map the process you want to create – including steps, actions and end points – and the software takes care of the rest. Once you have your low-code application, you can continuously test, refine and improve it. That means you can:
Compared to a high-code environment, working in a low-code platform enables both professional and amateur developers to design and create more quickly.
Non-technical users can easily learn to utilise a low-code development platform because it requires no prior coding knowledge. Users can visualise and create business applications by using features like drag-and-drop components, guided process modelling and templates.
Professional developers can also use low-code to extend an application faster, integrate data from multiple sources and translate business requirements into custom solutions.
A low-code development platform lets you create applications by mapping the process you want to create – including steps, actions and end points – and the software takes care of the rest. Once you have developed an application, you can test, refine and improve it on an ongoing basis.
Netcall’s Liberty Create comes with the following features:
The exact features of low-code platforms vary by provider, though you will typically find features that include:
A low-code development platform can come with advanced features, such as connecting artificial intelligence (AI) to your applications and for example, using a chatbot or virtual assistant to answer common questions. Or allowing developers to use bespoke code if needed, to ensure you are not limited by the technology. It also includes automated regression testing, which can be scheduled or triggered as part of your deployment process.
Low-code development sits in the sweet spot between speed and flexibility, while no-code is ideal for lightweight apps. Traditional development is still best for highly customised or performance-intensive applications.
The table below compares the three technologies, considering different aspects:
There are a multitude of creative ways you can use low-code in your organisation. Here are 4 great examples:
1. Get it to process your orders
Simplify the order process by creating an application using low-code that can be used by everyone in your company. That way, there’s no endless cycle of (unread) emails and everything syncs up nicely.
2. Shatter data silos
Get rid of data silos by creating one system to rule them all. Pull all your customer data together in one central repository that updates automatically. And retain complete control over who sees what and when.
3. Offer a new service in days
Our low-code development platform helps you create apps 10x faster by giving business users the tools they need to build products themselves. Say someone wants to build a mortgage application app. They drag and drop the necessary components, get IT to test it and then (pending approval) upload it to your site (pending approval). It’s as simple as that.
4. Cut out the virtual clutter
Spend less time in your inbox by rapidly creating an app using low-code development for storing admin documents. Meeting minutes, action lists and related content – you can drop them all in the app and upload them to your intranet. You can even automate email alerts so people know when you’ve uploaded something relevant to them.
Choosing the right low-code development platform depends on your business goals, team and existing infrastructure. Here, we provide a list of criteria and questions for you to consider when picking a low-code development tool for your business:
As organisations look to improve efficiency, enhance communication and deliver more personalised support, choosing the right technology is key to driving customer satisfaction.
By partnering with the right provider, like Netcall, you can streamline processes, reduce costs, and ultimately build stronger customer loyalty and advocacy. That’s why 9 out of 10 customers recommend us.
Get in touch to discover how Netcall’s low-code application development platform can help your organisation.
Tewkesbury Borough Council transformed its normal online waste and recycling services and paper-based processes, with Netcall’s Liberty Create platform, achieving remarkable results:
We have plenty of customer stories for your consideration. Contact us so our professional and supportive team can help you drive your business efficiently without adding complexity.
Amid the rise of challenger banks, traditional financial services institutions have never been under more pressure to deliver the innovative and personalised service conferred by digital transformation. Many institutions struggle with how to achieve results. Low-code development offers an accessible conduit to digital transformation, with a host of other benefits.
Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. The dynamic nature of customer service demands a comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.
In today’s fast-paced digital landscape, great customer experience has become a pivotal factor in the success of businesses across industries. To meet the growing demands of customers, companies are constantly searching for innovative ways to streamline their operations and enhance their interactions with clients.
Financial services CIOs are under the thumb. Ballooning inflation is squeezing them into doing more with less, while tighter regulations are driving a need to deliver positive customer outcomes. And then there’s the build vs. buy question.
Keep up with regular news from Netcall – you’ll hear about cut-through process automation and communications solutions to help you achieve your business goals faster.
Find out why why 9 out of 10 customers recommend Netcall
