A Half Year of Recognition: Transforming Services, Together

7th July 2025

by Mark Gannon

From local government to healthcare and AI innovation, the first half of 2025, has seen remarkable progress in digital transformation across the UK. At the heart of these achievements are organisations tackling real-world challenges – streamlining services, improving experiences and embracing intelligent automation.

Newcastle City Council: £1M in savings ( and counting) and 840 hours automated

At the Socitm President’s Awards 2025, Newcastle City Council was celebrated for its Transformation Initiative, recognising a bold approach to digital service delivery.

Working with Netcall’s low-code platform, Liberty Create, the council:

• Automated its annual housing rent verification process, reducing 840 hours of manual work to just 21 hours in 12 weeks – a 97.5% reduction
• Identified £1 million in cashable savings over five years through system consolidation
• Delivered faster, more accessible services for residents.

“This award reflects the strength of our partnership with Netcall. Their tools help us to deliver digital products at pace and make real savings.”

Paul Doney

Service Manager, Digital Solutions at Newcastle City Council

The way one of the many collaborations that also earned Netcall the Partner of the Year award, recognising Netcall’s commitment to supporting innovation and collaboration in local government.

Making AI work for everyone: Ranked 14th in TechRound’s AI35

AI is often seen as complex and inaccessible – but that’s changing. In June, TechRound ranked Netcall 14th in its AI35 2025 list, spotlighting companies making AI practical and impactful.

The recognition reflects a growing trend: Enabling non-technical teams to build and deploy AI-powered solutions without needing data science expertise. Through natural language processing, machine learning and low-code integration, organisations are solving real problems – faster.

“We’re proud to be part of a movement that’s making AI usable, not just impressive.”

Richard Billington

Chief Technology Officer, Netcall

Digital process automation: Forrester recognition

In April, Netcall was featured in Forrester’s Digital Process Automation Software Landscape, Q2 2025, among 37 notable vendors.

The report highlighted:

• Support for customer self-service
• Document automation capabilities
• Omnichannel engagement tools.

As organisations move toward AI-infused process transformation, this recognition underscores the importance of flexible, scalable automation platforms.

“This validates our focus on helping organisations adapt to a rapidly evolving digital landscape.”

Richard Farrell

Chief Innovation Officer, Netcall

Workplace culture: Financial Times Best Employers 2025

Behind every transformation is a dedicated team. In March, Netcall was named one of the Financial Times Best Employers 2025, ranking:

• Top 25 in our industry sector
• 275th overall in the UK.

The recognition reflects a culture of continuous improvement, shaped by employee feedback and a shared commitment to innovation.

“Our people are the reason we succeed. Their insights and energy drive everything we do.”

Mandi Crusco

HR Director, Netcall

Healthcare innovation: 266 hours saved weekly

In healthcare, digital transformation can directly improve patient outcomes. A collaboration between University Hospitals Sussex Foundation Trust, e18 Innovation, and Netcall was recognised with the Partnership of the Year award at the Health Tech Awards 2024.

The project:

• Achieved 80%+ patient response rates for waiting list validation
• Removed 13% of patients who no longer needed care
• Saved over 266 hours per week in manual data entry – equivalent to 7 FTE

“This project helped us engage patients more effectively and reduce admin pressure on staff.”

Donna Steeles

Assistant Director, Performance and Improvement, University Hospitals Sussex Foundation Trust

The initiative is also shortlisted for the HSJ Partnership Awards 2025 in the Patient Engagement and Experience category.

Strategic influence: Shaping the future of UK technology

In April, Netcall CEO, James Ormondroyd, joined discussions at 10 Downing Street on strengthening the AIM market, contributing insights on how UK tech companies can scale responsibly and sustainably.

Looking ahead

These awards are more than milestones – they’re markers of progress in how public services, healthcare providers and enterprises are rethinking what’s possible.

As the pressure to deliver efficient, customer-centric services grows, the organisations leading the way are those embracing collaboration, innovation and measurable outcomes. We’re proud to be part of their journey – and excited for what’s next.