20th May 2025
Social housing providers are facing a real turning point. As tenant expectations shift and service standards rise, many organisations are being held back by older housing management systems. These systems, once considered reliable digital foundations, are now limiting progress instead of enabling it.
Time to rethink housing technology
Moving forward doesn’t have to mean starting over. This blog explores how providers can modernise their services through better integration and a smarter housing data strategy – without the cost and disruption of replacing everything. And you’ll be ready for STAIRS and Awaab’s Law – with no vendor delays.
Most housing management systems were originally built for consistency and compliance. But the demands of modern service delivery are different. Today’s tenants expect simple, digital-first experiences – and most housing systems aren’t set up to deliver them.
Common issues include:
These challenges make it harder for teams to work efficiently and for tenants to engage with services on their terms.
For housing providers, this often means increased costs, slower service delivery and difficulty responding to changing tenant needs. It also limits their ability to innovate, meet regulatory demands or scale services without significantly increasing headcount. Over time, this can lead to reputational damage and compliance risks, especially when key performance metrics or service standards aren’t met.
Smarter Housing: 5 Quick Wins for Digital Transformation
For organisations frustrated with their current systems, one common suggestion is to completely replace them with a new one. While that might sound like a solution, the reality is more complicated. A full system overhaul often comes with:
This approach isn’t just expensive – it can also put day-to-day services at risk.
Instead of rebuilding everything from scratch, many housing providers are now choosing a more practical route – extending and enhancing their current housing management systems.
With Liberty for Housing, this approach becomes not only possible, but powerful. Tenant Hub is a ready-to-go solution built on Liberty’s platform, designed specifically to enhance tenant engagement and streamline housing processes. Unlike basic integration tools, Liberty combines low-code development, process automation and connected data in a single transformation platform. That means housing teams can deliver modern digital services faster, with less disruption. And without replacing their core system.
By using these tools, organisations can:
This approach allows you to make real improvements – without interrupting service delivery or overhauling your entire IT landscape.
One housing provider, struggling with delays in their repairs process, faced a choice: Replace their whole system or find a smarter way to improve. They chose to build around what they had and turned to Liberty for Housing to make it happen.
By using the platform’s low-code tools and deep integration capabilities, they were able to:
The results were clear – better tenant satisfaction, faster resolution times and significant savings. And importantly, they achieved this without replacing their core system.
“Low-code was the obvious answer for us. We wanted to be able to build our own case types and workflows and do that on a system that was easy to do, where we didn’t need code and expertise to do that.”
Paul Byrne
Senior Business Improvement Officer, Clyde Valley Housing Association
Your housing data becomes a powerful asset when it is accessible and connected. Without a clear strategy, housing providers end up duplicating work and missing opportunities to improve. By focusing on integration, you can develop a stronger housing data strategy that brings everything together. And that means you can gain real-time visibility across housing, finance and support services so you can make smarter decisions. By using this accurate and connected data, you can offer truly personalised tenant communication that’s built on complete tenant records.
The good news is you don’t need a huge budget to modernise. By building on your current systems, you can unlock savings and reinvest them into meaningful improvements. This means you can achieve digital transformation in social housing without the financial strain of a full replacement.
Most importantly, when systems are connected and workflows are streamlined, everyone benefits. Tenants get quicker responses and easier access to services. Staff can spend more time supporting residents and less time battling outdated processes. Benefits of this approach include:
Great use cases include:
These changes make a real difference – and they don’t require starting from zero.
Social housing providers don’t need to choose between keeping outdated systems or replacing them entirely. By focusing on integration and a strong housing data strategy, it’s possible to get more from your existing housing management systems.
With the right approach, you can improve tenant experiences, streamline services and reduce costs and risks. All while building a foundation for long-term digital transformation in social housing.
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You don’t need to replace your housing management system to transform services. Discover smarter, low-risk ways to modernise and meet new regulations.
In this guide, we explain everything you need to know about Awaab’s Law and how social housing landlords can remain compliant in light of changing regulations.
When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.
Tenant engagement is more important than ever in social housing. It’s not just about communication. Here are some key strategies to enhance tenant engagement in social housing…
In this blog, we will give you some tips on what to consider when choosing the right housing management system. We’ll also discuss whether a housing management system is the right choice for your business and what the other options might be.
Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.
Keep up with regular news from Netcall – you’ll hear about cut-through process automation and communications solutions to help you achieve your business goals faster.
Want to see how this works in practice? Learn more about integration-first solutions like Liberty for Housing and how it’s helping housing providers modernise without disruption.
