Prevent missed appointments, optimise capacity, and enhance patient experience with scheduled or real-time notifications and reminders.
The Notifications and Reminders Application helps to reduce the number of patients missing their appointments, or ‘DNAs’ (Did Not Attends). These missed appointments not only disrupt the healthcare workflow and negatively impact waiting lists but also impact the overall patient experience.
Notifications and Reminders is part of Patient Hub, our digital Patient Engagement Portal.
Minimise DNAs by sending instant notifications and reminders.
Reduce the number of did-not-attends and wasted appointments.
Reduce the administrative burden on your team, thanks to automation.
Our Notifications and Reminders Application enables timely and effective digital communication with patients to keep them informed and ensure appointments are not forgotten. By delivering instant notifications and reminders by SMS, it prevents costly DNAs. Staff can also issue updates, guidance, and critical information, reducing disruptions and improving overall quality of care.
Minimise DNAs:
Prevent missed appointments and optimise capacity.
Improve patient experience:
Remind patients of their appointment so they don’t forget.
Streamlined workflow:
Easy integration with PAS systems.
Efficient resource allocation:
Reduce costly rebookings.
Enhanced care quality:
Provide critical information and updates promptly.
Our specialist team are on hand to chat through your challenges with missed appointments and demonstrate how our solutions can help.
Mersey and West Lancashire Teaching Hospitals NHS Trust has chosen Netcall to enable and support their patient engagement digital strategy. This partnership marks a significant milestone for both organisations as they work together to enhance patient care and transform healthcare operations in the region.
Join us on the 18th April, alongside Sally Atkinson, Patient Access Service Manager, Rotherham NHS Foundation Trust, and John Clarke, Former-CIO of UHL, in conversation about the concept of Waiting Well for patients.
90% of outpatient appointments require some form of diagnostic test, so any delay in these tests can lead to postponed treatments. This impacts patient outcomes. Against the backdrop of waiting lists of 7.6 million, diagnostic performance emerges as a critical concern.
We are delighted to announce that Rotherham NHS Foundation Trust and Netcall have been shortlisted for Digital Innovator of the Year at the 2024 HSJ Digital Awards, recognising innovative digital projects transforming care delivery, enhanced efficiency and improved patient outcomes.