Blog 28 February 2020

When AI meets low-code, amazing things happen – say hello to our latest release of Liberty Create 2020.1

by Richard Billington

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Developer designing long lifespan processes

Easy AI integration with low-code to quickly build apps to improve processes and build better customer experience.

The flexibility, speed and quality of service enjoyed by the Amazons of this world is a tough one to keep up with. A customer can place an order for their latest favourite book and expect next day ‘Prime’ delivery.

If you’re Amazon, that’s easy, a support network of couriers across the globe to deliver in the given times. But for many businesses the story is very different. Just one bad experience and the customer goes elsewhere.

The customer that placed an order yesterday. They’re late home from work, but looking forward to the fact that they can take to the sofa and start their new book. But the book hasn’t arrived. There’s no update on their order online and the contact centre is closed.

So they take to Twitter to ask where it is. Expecting an immediate response, as time goes on, no response, this customer is getting annoyed. Every second counts. As does a reputation.

And perhaps it’s not just one customer, it’s many.

Imagine the power of being able to automatically read and process each post. The new AI Services within Netcall’s latest release of Liberty Create 2020.1 enables just that. AI meets low-code to deliver powerful and smarter automated processes so you can focus on what’s more important for your organisation.

Delivering great CX
With the AI Services, the tweet gets automatically read and processed using sentiment analysis to detect if the customer is angry or upset. The enquiry is then prioritise and actioned as required. And whilst unfortunately the customer doesn’t get to read the book tonight, they have been updated and do know it will arrive with them tomorrow.

The new AI Services is great news for our Liberty Create users and pretty much any business wanting to quickly build apps to improve processes and build better customer experience. Low-code development is already five times faster than traditional development approaches. Now you can build AI-based applications in Create that help to remove tasks that are repetitive or difficult to achieve by a human (e.g. out of hours). Giving app development the ability to move even faster.

Release the burden on IT
Builders benefit from easy to configure rules, so there’s no need to configure complex APIs that add to the IT burden. AI Services detects and extracts text from images. Natural Language then uses machine learning to reveal the structure and meaning of text. Extract information about people, places, and events to better understand customer communication and email sentiment.

No more lost in translation
Quickly translate between languages, using the best model for your content needs. If you want your apps to instantly translate texts, you can use Translation APIs pre-trained neural machine translation to deliver fast, dynamic results for more than one hundred languages.

You can hear more in our latest ‘Life in low-code’ podcast where we talk through a number of key headline features from [Google] AI integration, page builder improvements and theme packs for code studio users.

Forrester predicts
For those keeping an eye on what the analyst are saying, Forrester states “savvy AD&D executives will prioritize business software vendors that foster an open ecosystem, make artificial intelligence (AI) a reality in their apps”[1]. Later in the report they predict “savvy AD&D leaders will avoid trying to reinvent the wheel and will instead source algorithms and insight from their platform vendor or its ecosystem. Implementation consultants will be able to use AI-driven templates, add-ons, and accelerators, particularly industry-specific ones, to differentiate themselves.”

Liberty Create provides customers with a choice of AI services, putting control in their hands.

Sources:

[1] Forrester: Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems; by Liz Herbert, Duncan Jones, and George Lawrie; March 21, 2019.


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