NHS User Group H1 2021

Thursday 1st July 10am -12pm

Join our dedicated NHS workshop

We often hear from our NHS customers that it’s valuable to hear from their peers about lessons learned and best practice. So, we’re hosting a user group specifically for NHS organisations.

Across the NHS, hardworking colleagues have delivered incredible results, transforming patient and colleague experiences. In this session, our NHS Trusts and Boards customers will showcase their transformation stories.

We have a packed agenda for the day:

Improving utilisation and DNAs while reducing printing

Phil Thwaites, Digital Care Programme Manager and Helen Owen, IT Project Manager – Hampshire Hospitals NHS Foundation Trust

Hear how 65% of patients at Hampshire made the move to digital in the first 3 months. And they moved from 8,000 to just 3 letter templates.

In-patient management: surveys and detailed reminders

Ikenna Emenyonu, Solution Specialists Manager and James Brett, Development Manager – Netcall

See the new survey functionality that is coming to Patient Hub to support in-patient management. If you’re interested, you’ll also get an invitation to be a beta-users.

Extending contact centre investment with migration

James Rawlinson, Director of Health Informatics – Rotherham NHS Foundation Trust

See how Rotherham NHS Foundation Trust is combining artificial intelligence and text-to-speech software to analyse keywords within support calls to understand why people are calling.

Considering patient care records

Tom Gausden, Senior Business Manager – Patient Knows Best

Learn more about the integration between Patient Hub and the Patients Know Best (PKB) personal health record and clinical portal platform, and the benefits this brings.

Intelligent automation in healthcare: a shot in the arm for our NHS

Yad Jaura, Product Marketing Manager and Clare Rafferty, Transformation Lead for Health – Netcall

Intelligent Automation is the combination of RPA and low-code, two powerful ways to automate processes digitally. Take a look at both technologies, how they work and examples of the bots and application in action.

Please complete the form to book your place.