Analysts

Gartner, Forrester and leading analysts praise low-code, rpa and contact centre platforms

Gartner, Forrester and leading analysts praise the virtues of low-code, rpa and contact centre platforms. We’ve teamed up with the analysts to bring you some informative content to help you get the best from your technology choices. Gartner, Forrester and leading analysts have their say on our AI-powered Automation & Customer Engagement platform, check them out below.

The Secret to Creating a Next-gen Contact Centre

Get the learnings from a recent discussion with Forrester analyst Max Ball, Principal Analyst at Forrester and Netcall’s Chief Innovation Officer, Richard Farrell in this blog.

It answers where’s the best place to start with the next-gen automation? And, how can you get quick wins and a lasting ROI while avoiding the cost and hassle of replacing your existing systems?

Read the blog: Top secrets to competitive and effective customer care into 2023

The Democratisation of Development is Accelerating

Why does this matter? Our CINO, Richard Farrell looks at this topic and considers what ingredients are needed to truly empower citizen developers and what role automation, like low-code and RPA, can play in freeing up key skills and intellect.

Read the blog: Powering up Digital Business – Democratisation of Development
CX and Customer Service Trends intelligent automation

CX and Customer Service Trends and Priorities

Improving online experiences and demonstrating the value of CX is more important than ever. Our CINO, Richard Farrell spoke with Industry expert Thomas Husson, VP & Principal Analyst at Forrester about how there’s still room to improve patient and citizen experiences and the key trends and priorities. Here’s the main takeaways from the session that took place in 2021:

  • Customer experience is a business discipline that goes way beyond the contact centre
  • Empathy takes centre stage
  • Investing in automation tech and employee experiences to improve CX is the way forward
  • Your culture is key to becoming customer-centric
  • AI will deeply transform contact centres

We also feature in

The Digital Process Automation Landscape
See what Forrester had to say in their Q2 2023 report about using digital process automation (DPA) offerings. We made it to the vendor shortlist!
The Robotic Process Automation Landscape
See what Forrester had to say in their Q3 2022 report about our robotic process automation solution, Liberty RPA. We made it to the shortlist!
Liberty Create named a “most significant platform“
See what Forrester had to say about our low-code solution, Liberty Create (formerly MATS), in its Wave™ report: Low-Code Development Platforms for AD&D Pros, Q1 2019. Find out more.
The Gartner Customer Service Technology Vendor Guide
Named as an example vendor for Workforce Engagement Management Suite, Workforce Management, and Interaction Recording by Gartner in the 2019 guide.
Now Tech: Rapid App Delivery, Q1 2019
Magic Quadrant for Workforce Engagement Management, 2019
Now Tech: Digital Process Automation
Hear what Forrester had to say in their Q4 2021 report when we were recognised as a digital process automation vendor.
Magic Quadrant for Workforce Engagement Management
Awarded an Honourable Mention by Gartner.
Gartner’s Magic Quadrant: High productivity application platform as a service (hpaPaaS)
Gartner’s Magic Quadrant is hallowed ground so we were delighted to be included in this 2018 report. This time we were chosen for our “completeness of vision and ability to execute”. Find out why.
The Forrester Wave™: Low-Code Development Platforms For AD&D Professionals.
Liberty Create was also named as a leader in this Q1 2019 report on low-code platforms designed specifically for citizen developers. See what set us apart from the crowd in this. Read the blog.
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Netcall Liberty Platform

An AI-powered Automation & Customer Engagement platform that lets you make huge transformational changes, fast. Improve and automate processes; integrate communications, data and systems; transform digital journeys.

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