Analysts

Gartner, Forrester and leading analysts praise low-code, rpa and contact centre platforms

Gartner, Forrester and leading analysts praise the virtues of low-code, rpa and contact centre platforms. We’ve teamed up with the analysts to bring you some informative content to help you get the best from your technology choices. Gartner, Forrester and leading anlaysts have their say on our AI-powered Automation & Customer Engagement platform, check them out below.

Forrester leading analysts praising low-code and rpa platform

The Democratisation of Development is Accelerating


Why does this matter? Our CINO, Richard Farrell looks at this topic and considers what ingredients are needed to truly empower citizen developers and what role automation, like low-code and RPA, can play in freeing up key skills and intellect.

Read the blog: Powering up Digital Business – Democratisation of Development
Leading analyst praising contact centre cx platform

CX and Customer Service Trends and Priorities


Improving online experiences and demonstrating the value of CX is more important than ever. Our CINO, Richard Farrell spoke with Industry expert Thomas Husson, VP & Principal Analyst at Forrester about how there’s still room to improve patient and citizen experiences and the key trends and priorities. Here’s the main takeaways from the session that took place in 2021:

  • Customer experience is a business discipline that goes way beyond the contact centre
  • Empathy takes centre stage
  • Investing in automation tech and employee experiences to improve CX is the way forward
  • Your culture is key to becoming customer-centric
  • AI will deeply transform contact centres

We also feature in


The Robotic Process Automation Landscape
See what Forrester had to say in their Q3 2022 report about our robotic process automation solution, Liberty RPA. We made it to the shortlist!
Liberty Create named a “most significant platform
See what Forrester had to say about our low-code solution, Liberty Create (formerly MATS), in its Wave™ report: Low-Code Development Platforms for AD&D Pros, Q1 2019. Find out more.
The Gartner Customer Service Technology Vendor Guide
Named as an example vendor for Workforce Engagement Management Suite, Workforce Management, and Interaction Recording by Gartner in the 2019 guide.
Now Tech: Rapid App Delivery, Q1 2019
Magic Quadrant for Workforce Engagement Management, 2019
Now Tech: Digital Process Automation
Hear what Forrester had to say in their Q4 2021 report when we were recognised as a digital process automation vendor.
Magic Quadrant for Workforce Engagement Management
Awarded an Honorable Mention by Gartner.
Gartner’s Magic Quadrant: High productivity application platform as a service (hpaPaaS)
Gartner’s Magic Quadrant is hallowed ground so we were delighted to be included in this 2018 report. This time we were chosen for our “completeness of vision and ability to execute”. Find out why.
The Forrester Wave™: Low-Code Development Platforms For AD&D Professionals.
Liberty Create was also named as a leader in this Q1 2019 report on low-code platforms designed specifically for citizen developers. See what set us apart from the crowd in this. Read the blog.
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