Managing call volumes, for clearing and beyond!
As students expectations evolve, universities need a more sophisticated student engagement contact centre. And it’s not just about scaling up resources to manage the workload for clearing, we have solutions that support your students’ needs 52 weeks of the year.
The Liberty Platform provides digital access in education:
- Let students reach you on their preferred channel – email, text, webchat or over the phone
- Manage call volumes through IVR, call routing, voicemail and bring everything together into one feed
- Deliver first-class all year round BAU then expand to accommodate for your clearing contact needs