From first contact to lasting impact – Liberty’s AI helps your teams deliver faster, smarter and more connected services without losing the human touch.
AI isn’t just about answering questions. It’s about working smarter at every step – helping teams respond faster, make better decisions and deliver seamless support across every service and channel.
With Liberty’s AI for local government capabilities, intelligence is embedded across the entire journey – empowering both citizens and staff.
Automate
triage and support staff with virtual assistants
Predict
service demand and proactively flag vulnerable citizens
Streamline
admin and accelerate delivery with autonomous workflows
Deliver
consistent experiences, even with stretched resources
Liberty’s AI goes further than traditional automation. It works behind the scenes and in real- time, enabling outcomes that matter. With embedded AI, councils can revolutionise operations, redefine customer experience and accelerate transformation, all while staying in control.
Built-in protections help meet legal requirements and keep data safe, trackable and auditable
Virtual assistants and AI agents are embedded in your workflows – no handovers, no silos
AI isn’t a black box. It’s transparent, explainable and supports confident decision-making
You don’t need a team of experts to get started. Liberty’s AI comes pre-configured and ready to power your services from day one
Citizen expectations are rising. Budgets aren’t. Liberty’s AI for local government helps your teams deliver more without burning out – reducing manual effort, lowering costs, accelerating services and improving outcomes with local government AI transformation that’s built for your world.
Liberty’s AI helps councils turn data into foresight. By analysing citizen behaviour, case history and service use, it highlights trends and risk indicators – giving teams the insights to act before issues escalate. Whether planning housing or forecasting demand, AI helps councils stay ahead.
Unlike rigid workflows, Liberty’s AI adapts to real-world complexity. It understands context, prioritises cases and evolves over time to improve outcomes. Whether it’s handling exceptions, surfacing next steps, or triggering actions automatically, AI empowers your teams to deliver more responsive, personalised services – without additional effort.
AI helps councils manage rising demand by automating time-consuming tasks. It categorises emails, triages enquiries, sends requests to the right team and pre-fills case details – helping staff avoid duplication and delays. That means less admin and more time solving the issues that matter most to your residents.
With Liberty’s AI for local government, councils can deploy pre-trained models instantly – from handling common citizen queries in chat to supporting multilingual interactions. Built for the public sector, these models require no technical expertise and can be quickly tailored with low-code tools to fit your services, saving months of setup time.
Liberty’s AI puts you in control. With built-in governance, audit trails and explainability features, you always know how decisions are made. Monitor, manage and fine-tune AI performance from a single place – giving your teams the assurance to use it confidently and residents the transparency they expect.
“Residents receive a consistent and joined-up experience across all digital channels, with interactions flowing smoothly between the AI automation and human support via our great staff when it’s needed.”
Clare Evans
Transformation Director, Tewkesbury Borough Council
Feature
End-to-end solution
AI transparency
Out-of-the-box AI models
Data integration
Automation and decision support
Ease of use
Data security and compliance
Liberty’s AI
Fully integrated across all services – front door to back office
Explainable models with full oversight
Pre-configured for local government
Seamlessly integrates with legacy systems
AI adapts to real-world complexity and supports smarter decision-making
Intuitive low-code platform for ease of deployment
Built-in security and audit features
Alternatives
Often limited to specific service areas
Can be hard to understand how decisions are made
Requires customisation and manual setup
Integration can be complex or fragmented
Typically rules-based with limited adaptability
Often requires technical expertise for setup
Varies, with some lacking robust compliance features
Ready to transform your services with AI? Let’s discuss how Liberty’s AI can help your council deliver faster, smarter and more connected services.