Netcall for the NHS & Healthcare

Put patients first

Treat the problems with your processes and give your patients the care they deserve with our suite of contact centre, low-code, RPA and messaging solutions.

Liberty Automation for Health: Automate any process with RPA and low-code

Everyone understands the ever-increasing demands in health and social care, but what’s the answer? Going digital is the only way to meet these needs at scale. You need a way to address all of your process issues with a single technology platform. One which integrates with all your existing systems. Health and NHS RPA and low-code adoption can provide the cure.

This helps transform the whole organisation and not just one specific department. But don’t worry, this isn’t as scary as it sounds. With Liberty RPA and Liberty Create, our low-code solution you start small by fixing one process at a time.

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They help with a variety of problems…

Legacy systems and siloed data
Most NHS estates have more than 300 legacy systems. That’s a lot to handle. With Liberty RPA and Liberty Create, you can extract data from these systems and use it in new apps and systems. Apps which are designed to improve and automate processes. So, you don’t have to rip and replace legacy systems.
Lack of visibility of patient information
Too often, problems arise in healthcare from a lack of visibility of information. Consultants might not have access to test results before an operation. Or patients were not aware they couldn’t eat before surgery. All of this results in last-minute cancellations. By automating the process, everyone is informed of everything they need to know.
Manual workarounds and paper-based processes
Nearly every health organisation relies on spreadsheets. Not because we all love excel, but because there is a lack of suitable tools available. These manual and sometimes paper-based processes cause a number of issues as well as being slow. With Health low-code and RPA you can build apps to automate these processes.
Processes that don’t allow you to put the patient first
As the UK Health Secretary stated recently when outlining the Department of Health & Social Care’s seven major cultural lessons for the NHS, “better tech means better healthcare”. RPA and low-code allows you to put the patient first and design digital services around their needs. Not around the limitations of the tech.

Digital skills shortage
Up and down the country health organisations are suffering from the digital skills shortage. And they find it difficult to recruit the amount of skilled developers needed for digital transformation. Liberty RPA automates processes between existing systems to free up people for more patient focussed tasks.

Liberty Create allows IT to build apps 10x faster and, as no coding is required, you widen the pool of resources available to build these apps. The platform also allows you to set roles-based permissions, so department admin users can be used to configure systems.
Lots of niggly problems that won’t make the top of the IT queue
We all have those small problems that don’t warrant an IT project or wouldn’t return an ROI so they don’t get fixed. Because Liberty Create is a platform, it means you can use it to build multiple apps at no extra cost. So you can redesign processes that will deliver a strong return-on-investment (ROI). And then you can use it to address process areas which are just as important, but where ROI is harder to prove.
Multiple communications that don’t talk to each other
The Liberty Platform has exceptional NHS specific integration. Across contact centre, omnichannel messaging and NHS low-code apps and RPA. Compared to other solutions, Liberty is more flexible. It can be used with any communication platform, so you keep your existing channels.

What is RPA and low-code?

NHS RPA and low-code usage are two powerful ways to automate processes digitally. RPA allows you to use software robots to automate tasks currently performed by people including the operation of software systems and moving data between them. For further information see our what is rpa feature.

Low-code is the easiest way to develop business applications, fast. It’s essentially process automation on steroids. You map the process you want to create – including steps, actions and end points – and the software takes care of the rest. For an overview see our what is low-code feature.

And once you have your low-code app, you can test, refine and improve it on an ongoing basis.

Low-code and RPA for Health infographic

How Liberty RPA and Liberty Create fit into the rest of the platform

Liberty RPA and Liberty Create are part of the Liberty Platform along with Liberty Converse, our complete contact centre solution, and Liberty Connect our omnichannel messaging solution.

The Liberty Platform delivers a tightly integrated suite of solutions that lets you make huge transformational changes, and manage and improve your customer experience, quickly and effortlessly.

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NHS England is requiring up-to-date waiting list information from Trusts. So University Hospital Southampton NHS Foundation Trust has solved this conundrum in just a week using low-code and process automation. By sending SMS messages and asking for a secure response online, 88% of patients have interacted with the communication from the Trust.
For more than 20 years, we have partnered with the NHS to deliver transformative tech. Which has had a huge impact on patient experience. More than 75% of UK acute NHS Trusts rely on our systems.

We understand the needs of healthcare. And our cutting-edge tech makes Netcall the perfect partner.