Netcall for the NHS & Healthcare
Put patients first
Treat the problems with your processes and give your patients the care they deserve with our suite of contact centre, low-code, RPA and messaging solutions.
Solutions for NHS and Healthcare
Reduce DNAs
Patients are often vulnerable, afraid and stressed. Taking pressure off patients’ shoulders is a huge relief. Enabling them to take control of their appointments is a positive step forward. Let patients book and reschedule all appointments, whether in person, on the phone or via video through a self-service portal. This makes life easier for patients and also reduces the admin and cost burden on hospitals. More importantly, Patient Hub reduces the number of Did Not Attends (DNAs) by up to 45%. That’s huge.
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Improve patient journeys
As the UK Health Secretary stated when outlining the Department of Health & Social Care’s seven major cultural lessons for the NHS, “better tech means better healthcare”. Our solutions allow you to put the patient first. And design digital services around their needs, not around the limitations of the tech. Everything from easy access to their appointments all the way through their journey to discharge and beyond.
Learn more about low-code and RPA for Health
Reduce waiting lists, improve clinical utilisation
Reduce, validate and prioritise your patient appointments and take back control of your waiting list with Patient Hub Waiting List. Optimise your clinical teams’ time, helping your theatre and out-patient appointments to run at capacity. Our automated solution quickly surveys patients, assessing whether they still require the appointment now, at some future date, or not at all.
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Bring together siloed data and systems
Most NHS estates have more than 300 legacy systems. That’s a lot to handle. Most of these won’t match the interoperability vision. With budget stretched and long IT projects, these simply won’t be replaced. We help you extract data from these systems and use it in new apps and systems. Apps which are designed to improve and automate processes. So, you don’t have to rip and replace legacy systems.
Learn about low-code and RPA for Health
Assess theatre-readiness and save clinical time
How do you effectively manage patient readiness for elective surgery? Patient Hub supports your goal in making sure patients are clinically ready for treatment, reducing on-the-day cancellations. With Patient Hub, our patient portal, patients are able to self-serve and answer routine pre-operative questions in the comfort of their own homes, making sure they are theatre ready.Surveys and workflows are used to ensure both patients and clinicians are fully prepared.
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Automate processes and reduce costs
Many health organisations rely on spreadsheets and manual or paper-based processes. This causes a huge amount of inefficiency and cost. These manual and sometimes paper-based processes cause a number of issues as well as being slow. But the reason these processes exist is often down to the right tools not being available. We help you build apps to automate these processes. And IT can now see what every department is doing and have governance over these systems.
Learn more about low-code and RPA for Health
Patient Hub
With Patient Hub, patients can book and reschedule all appointments, whether in person, phone or video through a self-service portal.
Intelligent Automation
Intelligent Automation is the combination of RPA and low-code, two powerful ways to automate processes digitally.