Netcall for Rail and Transportation

Digital innovation for transportation

In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver the best customer experience (CX).

Solutions for rail companies

Let passengers choose their contact channel
Passengers want to choose the channel most convenient for them. This creates a challenge for managing contact centre demand across multiple channels. Can you easily flex up and down if a large proportion of those suddenly want to talk to you? Can you switch channels and automate to deliver seamless CX? With our solutions for rail, agents can jump across channels and pick up the conversation, all in one consistent view
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The COVID-19 digitisation effect
The pandemic has almost certainly accelerated momentum towards new ways of working, automation and digitalisation. This is likely to continue even as we unlock business and society.

Digital solutions for rail companies need to maintain a high degree of adaptability and resilience in how they manage passenger interactions and communications. Habits, travel patterns and service expectations are changing.

Our Liberty Create low-code solution helps accelerate the pace of change.
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AI-assisted conversational messaging
Engage with passengers across a wide range of digital channels – whether it’s SMS, Twitter, Facebook Messenger, Instagram Messaging, Web Assistant or email. With our AI-assisted conversational messaging solution we’ve got you covered.

Create on-demand self-service across all digital channels and directly connect back office systems to customer problems. Help customers get the answers they need quickly, on whichever conversation channel they prefer.
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Innovate and future proof
Liberty Create low-code helps drive innovation and solve problems, whilst simultaneously reducing costs. Use automation to speed up routine processes and free up your teams. ‘Right first time’ is quicker, your passengers are happier, and your satisfaction scores get better and better.

Speed up transformation. Start small and roll out new apps in days not months. Then scale it up as you go. It’s fast and efficient. It’s also flexible and adaptable, which means you can make changes as and when you need to. So in an ever-changing world, you’ll always be ready.
Try it for yourself
Integrations for rail companies

A joined-up customer experience starts with a joined-up tech stack. We can help you integrate a huge range of systems – from enterprise platforms to bespoke home-grown applications.

Netcall really pulled out all the stops to help us meet our deadlines. The whole project team were completely committed and we have built a great supplier relationship. It was a real achievement to deploy everything in 5 weeks.
Network Rail Land & Consent App

Discover how Network Rail developed a new, bespoke Land & Consent Application using Liberty Create, our low-code platform

East Midlands Railway enrich their customer journey

How East Midlands Railway agents seamlessly deal with web chat and voice calls using the Liberty Platform.