Intelligent Automation
Combine multiple process automation technologies together, into a single platform or solution to automate business processes.
Pragmatic transformation
How do you take automation up an extra gear? What is intelligent automation – it is when you combine multiple process automation technologies together to form a single solution and a comprehensive automated set of business processes. In practice, that means automating processes at scale, right across the organisation. Being able to deliver this innovation in an agile, joined-up way across the enterprise is the key to success.
RPA
AI
Low-code
Organisations look to robotic process automation (RPA) to relieve pressure and workload on their staff. It’s widely appreciated that using software robots for mundane tasks results in quicker, error-free processing. It allows staff to do more meaningful, fulfilling work. And you solve all those transformation problems, fast.
Our flavour of RPA, Liberty RPA, is AI powered. It’s fast, cost-effective and low risk. It’s particularly good for integrating with legacy systems, such as accessing data from systems like SAP.
Artificial Intelligence (AI) is the easiest way to scale up handling large amounts of complex historical data, fast. You use computers and machines to copy clever human brain behaviour to make predictions, solve problems, speed up response times and increase efficiency.
AI is baked into our platform. Liberty AI provides richer insights to your data, allowing you to predict outcomes. This improves business decision making by making it easy to analyse data and then to act on customer insights.
Low-code is the easiest way to develop business applications, fast. It’s essentially process automation on steroids. You map the process you want to create – including steps, actions and end points – and the software takes care of the rest.
Liberty Create is our low-code development platform. It enables you to quickly and easily produce applications that automate and transform the business and your customer experience.
There’s great synergy achieved when you combine multiple process automation technologies
Use low-code with RPA and you will be able to redefine and improve processes and have robots fulfil those steps at lightning pace.
Add in AI, to combine multiple process automation technologies, you can tap into your vast data resources to gain richer insights, using them to build machine learning data models that can predict future outcomes.
These automation technologies never need a tea break or a holiday. They work around the clock. They process faster than humans can and they make no mistakes.
Of course you still need your people. The optimum is achieved when you deploy bots and tech for the tasks that they are suited to, and the people to the tasks that they are best at.
Unleash the true power of automation
How low-code and RPA combine to make big CX improvements
See Liberty in action
Watch this 10 minute video below to see intelligent automation in action. Blending Liberty Create, Liberty RPA and Liberty AI.
Take a look at our complete guide to intelligent automation and see how combining multiple process automation technologies together into a single solution can increase accuracy, scalability and quality.
Tech to transform CX
Tech to transform CX
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions to let you manage and drive great CX delivery, effortlessly. Give your staff the tools they need and combine multiple process automation technologies.
Tech to transform CX
Intelligent automation use cases
Intelligent automation for automated invoice processing
Intelligent automation for improving supplier credit checks
Intelligent automation for automated complaint routing
Intelligent automation for refund processing
Talk to us and take a closer look at Liberty RPA and Create in action
Widen your scope. Build your digital factory with bots and low-code to turn out apps and processes in a mass-production style
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We looked at what RPA is and why it matters. In this second part, I’d like to examine in more detail, the use cases for RPA – where they are today and the possibilities for the future.
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