Integrate your tech, process and people on a single platform

Intelligent Automation

Combine multiple process automation technologies together, into a single platform or solution to automate business processes.

Pragmatic transformation

Organisations are looking to automation to relieve some of the pressure and workload on their staff. There is also a wide appreciation that using software robots for mundane tasks results in quicker, error-free processing and allows you to use your staff for more meaningful, fulfilling work. And you can solve all those transformation problems, fast.

In fact, many organisations are now building a growing list of automation requests, many have started using RPA (robotic process automation) and seen its effectiveness.

Our flavour of RPA, Liberty RPA, is AI powered. It’s fast, cost-effective and low risk, plus it allows you to free your people from the mundane and enable them to be more productive. It’s also particularly good for integrating with legacy systems, for example accessing data from systems like SAP.

Ramping up

But how do you take it up another gear? What is intelligent automation is all about combining multiple process automation technologies together to form a single solution and a comprehensive automated set of business processes. In practice, that means automating processes at scale right across the organisation. Being able to deliver this innovation in an agile, joined-up way across the enterprise is the key to success.

Just gets on with it. Never needs telling. Combine multiple process automation

Combine multiple process automation

Increase accuracy, quality and scalability

There’s great synergy achieved when you combine automation technologies.

For example, use low-code with RPA and you will be able to redefine and improve processes and have robots fulfil those steps at lightning pace.

Combine multiple process automation

Robots never need a tea break or a holiday, in fact they work around the clock when you want them to. They process faster than humans can and they make no mistakes.

Of course you still need your people, the bots won’t replace them – the optimum is achieved when you deploy bots for the tasks they are suited to, and the people to the tasks they are best at.

Combine multiple process automation
Combine multiple process automation
What is Intelligent Automation?

Unleash the true power of automation

The Power of People and Bots

How low-code and RPA combine to make big CX improvements

Attended or unattended?

There are different types of robot to consider. Unattended robots run tasks on schedules without any human interaction. Attended robots use human interventions through the process – this type of user interface can be built in low-code.

The Liberty Platform

Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions to let you manage and improve customer experience, effortlessly. Give your team the tools they need.

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RPA bots to the rescue

Sportpaleis Group relied upon Liberty RPA to re-allocate tickets at rescheduled events after lockdown.

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RPA to improve employee experience

Freeing up staff and overcoming manual processes with robotic process automation at ATS Euromaster.

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introducing intelligent automation
Read our eGuide

Take a look at our complete guide to intelligent automation and see how combining multiple process automation technologies together into a single solution can increase accuracy, scalability and quality.

Tech to transform CX

Tech to transform CX

Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions to let you manage and drive great CX delivery, effortlessly. Give your staff the tools they need and combine multiple process automation technologies.

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Liberty Create: Low-code solution
Dream it, Build it. Tailor-made for citizen developers but with all the functionality that seasoned developers rely on.
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Liberty RPA Icon
Liberty RPA: Robotic process automation
Free-up people. Use software robots to increase accuracy, quality and scalability while reducing human error.
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Tech to transform CX

Intelligent automation use cases

automated invoice processing

Intelligent automation for automated invoice processing

improve supplier credit checks

Intelligent automation for improving supplier credit checks

automated complaint routing

Intelligent automation for automated complaint routing

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Automating processes within your organisation has a big impact on your CX and operational efficiencies. But with so many technologies available, which one should you choose? And how do they work within your current IT estate?