Intelligent Automation
Combine multiple process automation technologies together, into a single platform or solution to automate business processes.
Pragmatic transformation
Organisations are looking to automation to relieve some of the pressure and workload on their staff. There is also a wide appreciation that using software robots for mundane tasks results in quicker, error-free processing and allows you to use your staff for more meaningful, fulfilling work. And you can solve all those transformation problems, fast.
In fact, many organisations are now building a growing list of automation requests, many have started using RPA (robotic process automation) and seen its effectiveness.
Our flavour of RPA, Liberty RPA, is AI powered. It’s fast, cost-effective and low risk, plus it allows you to free your people from the mundane and enable them to be more productive. It’s also particularly good for integrating with legacy systems, for example accessing data from systems like SAP.
Ramping up
But how do you take it up another gear? Intelligent automation is all about combining multiple process automation technologies together to form a single solution and a comprehensive automated set of business processes. In practice, that means automating processes at scale right across the organisation. Being able to deliver this innovation in an agile, joined-up way across the enterprise is the key to success.
Combine multiple process automation
Increase accuracy, quality and scalability
There’s great synergy achieved when you combine automation technologies.
For example, use low-code with RPA and you will be able to redefine and improve processes and have robots fulfil those steps at lightning pace.
Combine multiple process automation
Robots never need a tea break or a holiday, in fact they work around the clock when you want them to. They process faster than humans can and they make no mistakes.
Of course you still need your people, the bots won’t replace them – the optimum is achieved when you deploy bots for the tasks they are suited to, and the people to the tasks they are best at.
Unleash the true power of automation
How low-code and RPA combine to make big CX improvements
Attended or unattended?
There are different types of robot to consider. Unattended robots run tasks on schedules without any human interaction. Attended robots use human interventions through the process – this type of user interface can be built in low-code.
The Liberty Platform
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions to let you manage and improve customer experience, effortlessly. Give your team the tools they need.
Take a look at our complete guide to intelligent automation and see how combining multiple process automation technologies together into a single solution can increase accuracy, scalability and quality.
Tech to transform CX
Tech to transform CX
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions to let you manage and drive great CX delivery, effortlessly. Give your staff the tools they need and combine multiple process automation technologies.
Tech to transform CX
Intelligent automation use cases
Intelligent automation for automated invoice processing
Intelligent automation for improving supplier credit checks
Intelligent automation for automated complaint routing
Intelligent automation for refund processing
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We looked at what RPA is and why it matters. In this second part, I’d like to examine in more detail, the use cases for RPA – where they are today and the possibilities for the future.
Automating processes within your organisation has a big impact on your CX and operational efficiencies. But with so many technologies available, which one should you choose? And how do they work within your current IT estate?