CINOS partners with Netcall to drive omnichannel customer journeys

It’s with great delight that we announce our latest strategic collaboration with Cinos.

This new partnership shines a spotlight on our shared commitment to delivering outstanding customer experience across every communications channel.

As specialists in audio visual (AV) and unified communications, Cinos is already seen as a go-to provider of managed services. And it’s their expertise in consolidating solutions with supporting infrastructure that drives harmonious communication across many channels.

Through our Liberty Converse and Connect solutions, Netcall’s agile and innovative tools will help deliver on this end-to-end vision:

Converse is an omnichannel contact centre solution that connects customers and agents in any channel.  It blends practical AI and automation with agent-assisted technology to help Cinos clients reduce costs and streamline processes.

Connect transforms digital conversations by combining chat functionality with AI-powered chatbots. It will empower Cinos clients to build simple chat flows for routine questions and extend functionality with little effort.

Richard Evans, CTO at Cinos comments, “Our reputation is built on making sure we can deliver and support a unified infrastructure to benefit our clients and their customers. That’s why we chose Netcall’s Liberty platform. As well as matching our needs for responsive and innovative technology, we can present added value opportunities like improved efficiency, productivity and better use of resources.”

Andy Collis, Strategic Partner Director at Netcall agrees, “We share a passion for digital transformation. And it’s through tools like Liberty Connect and Converse that we’re thrilled to be part of the solution — offering easy to deploy and flexible solutions that support future-focused, agile ways of working.”

For over 15 years, Cinos has delivered and integrated AV solutions and managed IT services to a global market. Their highly resilient Cinos Cloud platform and Netcall’s tools will bolster its expertise in delivering true end-to-end solutions.

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