Webinar | LocalGov Drupal — Better together show and tell
On-demand: Hear from us, LocalGov Drupal and two leading councils in this engaging show and tell session, looking at the results of good collaboration between both platforms.
News
7th April 2021
Croydon Council has chosen Netcall’s low-code platform as instrumental in delivering frontline digital resident services in order to meet their Digital Strategy.
Croydon Council recognise the need to redesign and digitise their core statutory service offering to residents. The tech they were using was outdated, restrictive and expensive to maintain. They needed to build, iterate fast and drive efficiency savings. Low-code was the perfect technology partner.
Croydon Council set out to improve online services so that residents, businesses and visitors can transact with them in a way that suits them, 24/7/365. In early 2020, as part of an ongoing Medium Term Financial Strategy (MFTS) programme, the council decided to bring forward the decommissioning of their CRM to radically improve online services.
In addition to the financial savings, the change was necessary as the underpinning software [Microsoft Dynamics] required updating to the latest software level. Adding new digital services was difficult and costly in developer resource. The user journey was falling behind what customers expect.
Croydon chose to replace it using Liberty Create, a low-code platform that enables you to quickly and easily build applications that automate and transform services, to improve customer experience.
Croydon had been trialling the Liberty Create low-code platform since January 2020. Their team had only just completed their training when the pandemic hit, they decided to put the platform to the test. They needed to be able to spin up many critical applications quickly to manage the council, and provide assistance to vulnerable residents and local businesses. They started with delivering an app to pay out over £50million of government funds to local businesses in six weeks.
And it built from there. Over 9 months, Croydon built 10 apps for various critical services – from monitoring council performance, resourcing and prioritisation of services to business grants, Test and Trace and Council tax recovery.
Using Liberty Create has enabled Croydon to:
“We have achieved far more than we imagined we would over the last year and that is thanks to the low-code platform we had just implemented.”
Dave Briggs
Head of Digital Operations, Croydon Council
Dave Briggs, Head of Digital Operations at Croydon Council, comments “We have achieved far more than we imagined we would over the last year and that is thanks to the low-code platform we had just implemented. We now have 15 people trained on the platform and over 600 users and that’s just with the proof of concept in place. Create has added value to the council from the word go. Netcall is investing in the AppShare and the Community so that councils are supported with their local government as a platform approach. Freeing up these resources is essential for our council to provide even better support to our community, given that time will not need to be spent on handling simple requests that can be dealt with through self-service.”
“We are extremely proud to be supporting local authorities and their collaboration in developing better services for their communities, especially during difficult times. British councils are facing many challenges and it is encouraging for us to see how low-code solutions enable them to quickly respond to emergencies and support citizens in need, while also achieving great efficiencies. It’s exciting to see Croydon’s apps being shared via our Community with peers. It’s the way we want it to work. We’re keen to ensure that our platform allows all local digital teams to deliver solutions that will benefit citizens and staff alike.”
Mark Holmes
Chief Sales Officer, Croydon Council
On-demand: Hear from us, LocalGov Drupal and two leading councils in this engaging show and tell session, looking at the results of good collaboration between both platforms.
Join us on 23rd May at our exclusive event, featuring speakers from Sevenoaks District Council & Croydon Council, as we discuss how a true low-code platform can fast track digital transformation.
It is with great excitement that we announce Newcastle City Council (NCC) and Netcall have been shortlisted in the Digital Transformation category of the 2024 MJ Awards.
UK Power Networks was a double winner at the Utility Week Awards 2023. As well as taking home the coveted Utility of the Year title, they also won the Digital Transformation award.
Our annual App of the Year Awards shine a spotlight on the finest apps, created by our customers in our low-code process automation platform, Liberty Create. Netcall is delighted to announce Ecliptic as winner of the 2023 App of the Year for their Aries app.
Empower teams to rapidly build and develop their own game-changing applications with low code using Liberty Create.