News

Transform Customer Experience with Netcall’s Revolutionary AI-Powered Customer Engagement Platform:

Join Our Partner Ecosystem Today!

30th of July 2024

In the ever-evolving customer experience landscape, staying ahead of the curve is paramount. At Netcall, we want to introduce Liberty Converse our next-generation AI-powered cloud contact centre solution with a difference. Now, you can create employee and customer experiences that connect data, systems, teams and communication channels.

Bring customer-facing teams together in a single workspace, streamline routing and remove silos within the agent experience. Designed with the future in mind, this platform sets a new standard for contact centres, boasting innovative features and functionality that are second to none.

And this customer engagement solution is perfect for our partner ecosystem. Here’s why…

Why Netcall’s Liberty Converse is right for you

Liberty Converse is built from the ground up, ensuring non-reliance on third-party systems. This unique approach makes it simple to deploy, easy to use and straightforward to manage, via a single user interface.

The result? A connected, efficient and highly effective customer experience solution.

Built for flexibility and integration

One of the standout features of Liberty Converse is its telephony-agnostic nature. This means it can be overlaid across nearly any legacy PBX system or integrated with the latest cloud telephony platforms, including Microsoft Teams. The self-service provisioning and set-up via an intuitive flow-process make it easy for users to get started, quickly and efficiently.

Key features of Liberty Converse

• Sentiment analysis and transcriptions: Gain valuable insights from customer interactions to improve service quality and customer satisfaction
• Multi-lingual chat interactions: Enable your agents to converse with customers in any language
• Virtual agents: Automate customer interactions with sophisticated virtual agents, reducing wait times and increasing efficiency
• Agent assistance: Empower your agents with AI-driven assistance for quick, accurate responses
• Video calling: Enhance customer engagement with face-to-face interactions
• In queue flows: Improve customer wait experiences with informative and interactive queue flows
• Omnichannel experience: Provide a consistent and integrated experience across all media types, including social, WhatsApp, SMS, web chat and voice channels
• Callback: Offer customers the convenience of scheduling callbacks at their preferred times
• Surveys: Collect valuable customer feedback to continuously improve your services
• Third-party applications integration: Seamlessly integrate with any application using Webhook and open APIs.

A call to resellers: Join our partner ecosystem today

As we launch this revolutionary solution, we are actively seeking to expand our partner ecosystem with new resellers. Here’s why becoming a Netcall partner is a great opportunity:

• Maximum flexibility for added value: Liberty Converse allows accredited partners to deliver maximum value to customers through self-management and micro-service propositions
• Strong support system: We have a dedicated partner program designed to support you through sales, delivery and support, ensuring you have everything you need to succeed
• Easy integration: With our platform’s open architecture, integrating with existing systems or the latest technologies is a breeze, making it a versatile choice for your clients
• Partner with Netcall: Empower your business.

“Join Netcall’s partner program to align with a company committed to innovation and excellence in customer experience. We provide the tools, support and flexibility you need to drive success and growth in your business. Liberty Converse is not just a product – it’s a pathway to empowering your business and delivering unparalleled service to your clients.”

Clare Rafferty

Head of Business Development and Partnerships, Netcall

How to get started

Ready to take your business to the next level with Netcall’s AI-powered CX platform? Here’s how to join our partner program:

• Visit our partner page: Explore the benefits and requirements of our partner program
• Submit your application: Fill out the form to express your interest in becoming a Netcall partner
• Get accredited: Complete our accreditation process to unlock full access to our platform and resources
• Start delivering value: Leverage our platform to enhance your service offerings and drive customer satisfaction
• Contact us: For more information, you can contact us directly at [email protected].

Don’t miss the opportunity to be part of a forward-thinking, innovative ecosystem. Partner with Netcall and redefine customer experience for your clients today!