Frosse and Netcall champion the power of low-code

AI is becoming impossible to ignore across the rail industry. From operational planning to passenger services, there is growing pressure on organisations to demonstrate how they are preparing for a more intelligent, customer-focused future. But as Great British Railways (GBR) continues to evolve, there is a risk that the industry becomes too focused on future AI innovation

AI continues to dominate headlines. From boardroom debates to government policy announcements, organisations are being told the technology will transform the way they work. Yet much of the conversation still focuses on future possibilities rather than what’s already happening in practice.

Imperial College Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust have launched an AI-powered Patient Service Centre with Netcall, giving patients faster, more flexible access to support via phone, email, web chat and messaging. The platform improves efficiency, reduces administrative pressure, enhances accessibility and supports future NHS innovation.

Across industries, CIOs are being asked to deliver two outcomes that often feel at odds: Drive innovation while improving operational efficiency. On paper, it sounds reasonable. However, in reality, it is a constant balancing act.