Newsroom 08 October 2019

Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using low-code

Hertsmere Borough Council

8th Oct 2019

Supporting the 2020 Vision in Hertsmere’s Corporate Plan to work with their citizens to improve their communities and places, by investing in Netcall’s low-code technology.

Hertsmere Borough Council using low-code to make it easier and faster for internal teams to support citizens and adapt to constant change, using innovative technology.

Looking for a tech future that it can control, Hertsmere Borough Council discovered that supporting ageing tech systems means rising costs and increasing complexity against a resource shortage. Simply replacing old solutions with more modern point solutions isn’t the answer. Instead the council has invested in a flexible low-code solution they can shape and control, to provide council specific applications so citizens can tackle everyday tasks online.

The way people interact with councils is changing. It’s less letters and phone calls and more website applications and self-service. And all this is at speed. Liberty Create makes it easier for citizens to make contact with the council, it helps improve processes and build better customer experiences in a flash. These services will be built by the people who really know what their citizens require. And, its use will drive costs down.

Lee Gallagher, Operations Manager at Hertsmere Borough Council says “Introducing Create really has given us an agile way of working. Point solutions are simply not enough. Liberty Create, means we jumpstart transformation with prewritten accelerators for all types of case management. Our internal subject matter experts tailor these workflows to our exact needs.  We can update and improve any process, at no additional cost, and, it’s easier for citizens to use on any device.”

With both business and technical users in mind, Liberty Create enables IT to quickly deploy a secure application development tool, which is then easy for business users to use. Line-of-business teams are able to solve chronic process issues and offer faster, more streamlined customer experiences.

Mark Holmes, Chief Sales Officer at Netcall explains, “1 in 4 councils use our low-code or contact centre solutions to make life easier for citizens and staff. Councils are being asked to do more with less and often with a staff skills shortage. Successful transformation is getting harder and harder to deliver. For Hertsmere Borough Council, we could see that they needed the best infrastructure in place for digital citizen service that also enables them to be agile and respond to continuous improvement. Speed is of the essence and we are delighted that our Create solution is such a valuable tool in their kit bag moving forward. With the Netcall Community AppShare in place, councils can benefit and share apps created in one place.”

Learn more about Liberty Create.

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