News

Netcall partners with CTMS to enable sustainable continual service improvement programs

20th of June 2024

Collaboration allows organisations to deliver process transformation at speed

Netcall has announced a new strategic partnership with CTMS Service Management that will enable organisations to more easily drive sustainable continual service improvement programs, streamline IT operations and deliver exceptional service experiences.  CTMS will further its use of Netcall’s process improvement and mapping solution to deliver consistent process transformation at speed.

CTMS has been helping businesses to implement new service management programs using industry best practice process management, delivering thousands of IT projects that drive business agility and efficiency for its customers.  With a focus on innovation and user-centric design, CTMS offers a comprehensive suite of tools and services designed to enhance IT support and drive business success.

As a Liberty Spark practitioner and certified solution partner with extensive experience of process mapping and process management, CTMS has found clear visualisation and mapping of customer processes to be crucial in identifying and solving business challenges.  Over the last three years, CTMS has become a strong advocate for the Liberty Spark process improvement solution and recommends its use for mapping and understanding key business processes.

David Keen, Technical Services Director at CTMS Service Management, explained, “The Liberty Spark platform is invaluable in helping organisations understand how their people, processes and technology align. As a technology solution delivery partner, we see Spark as a key enabler in the delivery of our continual service improvement programs from scoping and designing service management systems through to end-user acceptance testing. We are delighted that Spark has now joined the Netcall family.  Together, we can offer a more comprehensive digital transformation solution to our customers.”

“As a technology solution delivery partner, we see Spark as a key enabler in the delivery of our continual service improvement programs from scoping and designing service management systems through to end-user acceptance testing. “

David Keen

Technical Service Director, CTMS Service Management

“CTMS has a high level of process mapping and process management experience, with proven expertise in already using Liberty Spark.  We are delighted to form a strategic partnership. With a shared vision for process improvement in digital transformation projects, this partnership unlocks access to the Liberty suite of solutions for CTMS, empowering them to offer a comprehensive transformation solution to their customers that spans continuous process improvement, automation and customer engagement..”

Clare Rafferty

Head of Business Development and Partnership, Netcall