Liberty Create

Platform Governance, Management and Security

The Liberty Controller provides the central point-of-management for Liberty Create and RPA. From here, you can access all of the controls for the automation suite. Everything from user access and roles, through to application provision and management of software robot queues.

Platform-as-a-Service (PaaS)
Liberty Create is scalable, secure, fast, flexible and rich in features and capabilities to manage data and process. The primary option to deliver this is within the AWS (Amazon Web Services) Public Cloud.

Netcall is responsible for providing, supporting and managing all of the platform infrastructure and has independently audited ISO9001 and ISO27001 accreditations. To provide end-to-end security and privacy, AWS builds services in accordance with security best practices, and provides appropriate security features.

Confidentiality, integrity, and availability of data is of the utmost importance, as is maintaining trust and confidence.
Operational resilience
Industry regulators demand that companies manage operational resilience of core systems and services, to comply with legislation.

That can be difficult when relying on processes yet to be digitised and automated. Liberty Create helps to get processes built and implemented quickly. Risk is mitigated by making processes run like clockwork and reducing the chance for human error. At the same time, this can reduce operational costs and improve customer experience.

As a supplier, Netcall can prove our own operational resilience. We can demonstrate systems and documented procedures, confirming how we will continue to deliver software and services (including professional services and technical support) in the event of any operational resilience challenges. This includes our ISO27001 certification and accreditation.

Our specialist team are ready to discuss the challenges you face, to assist in planning a route to operational resilience for your organisation.
GDPR compliant
As a British software company, GDPR support has been built into the platform from its inception. This includes access policies, encryption support and more.

In the Liberty Create Build Studio, you can work at the level of individual fields in a data object, marking them as containing personally identifiable information. This makes it simple to identify, secure and process GDPR information within every application built in the platform.

When customers request access to their personal information, it’s easy to make that available without adding any undue burden on your teams to do so. Liberty Create manages the process for you.
Scalability
As a cloud hosted service, Liberty Create makes it easy for you to scale without limitation.

We’ve helped Nationwide Building Society scale to more than 30 major deployments.

We’ve supported Adur & Worthing Councils on their journey to wholesale-replace their legacy applications in one of the leading digital transformation programmes that the UK has seen.

Plus, we’ve helped one of the world’s largest insurance brokers to deliver a broking platform around the globe.

Security
Platform and application security is as important to us as it is to you. For each major release, independent security validation is performed on the platform. Extensive security and governance controls are provided from the ‘Controller’ as the central point-of-management for the platform. Here, all of the security covering all aspects of the platform are managed.

What’s included


Roles and privileges
Roles are used to determine the level of access and privileges within a Liberty Create deployment. Each Role may be specific permissions that determine the level of access to the system they will have.
Studio access
Using Roles, you can decide which users have access to the different Studios in the platform and if they do, what parts of it they can access and use.
Firewall and access profiles
This allows you to block or allow IP addresses to be accessible from the application. You can also select what browser domains can be trusted to contribute to the application along with those that can use the content from the application.
Security policy
These can be set for individual applications with control over user authentication settings and flows, including two-factor authentication (2FA) and firewall policies.
Single sign-on
Single Sign-On (SSO) allows you to configure an SSO Identity Provider system to pass login credentials to auto-authenticate for Liberty Create deployments. Liberty Create supports OpenID Connect, JSON Web-Tokens (JWT) and Security Assertion Markup Language 2.0 (SAML). 
Communication services
Liberty Create uses secure web connections (HTTPS) for web traffic, SMTP for inbound and outbound email and global coverage for the delivery of SMS messages utilising over 850 networks.
Network security
Extensive network security controls are in place with users accessing the solution address via a secure 256bit TLS (SSL) link.
Audit trails
Extensive records are kept for every change made to the system identifying the activity, user and time of changes. In the Page Builder, a History tab allows you to revert back to a previous version of the page.
Backups
Nightly database backups are taken and encrypted on the database servers and machine backups are taken within the Cloud platform as disk ‘snapshots’.