Liberty AI enables us to generate value out of data, which is an often-untapped large potential in most organisations.
When we use customer data for predictions, we are able to achieve the ultimate goal: predict customer demands and needs and deliver the information at the right time and place through automated processes.
Discover how some of our customers are using Liberty AI and ML to deliver better outcomes.
Use AI to predict the likelihood of a patient attending a given appointment time. If that falls below a certain threshold (e.g. 85%), automatically suggest a better appointment time, to increase the likelihood of attending the appointment.
Use AI to profile council tax payers and proactively offer additional assistance to vulnerable citizens and those struggling to meet their bills. Provide assistance before issues become serious.
Use AI to profile tenants and properties to predict the likelihood of them falling into rent arrears and where preventative maintenance should be carried out. Provide assistance before issues become serious.
Use AI to predict value of leads from different sources and the impact of promotions and pricing – help focus spending in the right areas. Identify opportunities at risk where additional effort may be required.
Enhance service and resource management by using AI to predict the demand in the contact centre and other areas to ensure staff are deployed in the most effective way.
Use AI to enhance fraud detection procedures and identify customers who may struggle to pay their bills on time.
Use AI to get early indications of those customers likely to renew and those who aren’t. Use this information to address churn before it happens.
Use AI to look at employee performance and historical data to predict those likely to leave, so you can address any issues early.
Your current Liberty Create and RPA solutions will benefit from predictive analytics driving automated decision making. Without the need for a data-science team.
Liberty AI helps you make complex decisions simple. Quickly adopt AI and reap the benefits.
Liberty AI makes it easy to analyse data and act on rich customer insights.
Custom ML models
Build your own models locally with the historical data you possess. Liberty AI will train prediction models you can use to drive your process automation requirements.Read the feature sheet
- Gain value our of your data
- Build and train models locally
- Choose the types of model to build
- Understand factors influencing performance
Take advantage of existing pre-trained models to exploit AI in your processes.Read the feature sheet
- Sentiment analysis
- Entity extraction
- Key-phrase extraction
- Additional models
Scale up the possibilities of machine learning models without the complexity of a data science team. And when you’re ready, Liberty AI gives you a peek into how it’s reaching its conclusions.Read the feature sheet
- ML model types
- Training and testing
- Publishing results
- Balancing accuracy and speed
An online space for those involved in the design, modelling and implementation of low-code. So rather than making a fresh start on every new application, Liberty customers can tap into work already engineered by other customers and Netcall itself.Learn more
- Applications library
- Free of charge to platform users
- Access to hundreds of resources
- Share best practice in the forum
- Suggest new ideas, vote for your favourite features
- Support portal access
AI for you
Liberty AI equips your teams with insights that help deliver improved process performance, additional capacity and enhanced customer experiences.
AI-powered Automation & Customer Engagement
Liberty is a tightly integrated suite of AI-powered automation & customer engagement solutions that lets you manage and improve your customer experience, effortlessly. Take a look at what else is in our toolbox.
Robotic process automation
Use software robots to increase accuracy, quality and scalability while reducing human error.
Contact centre solution