AI-powered robotic process automation (RPA)

AZMM Hospital Maria Middelares in Belgium has always been at the forefront of using automation technology to improve process efficiencies. In 2018, they began using our Liberty RPA solution, to reconcile payment and invoice processing between their ERP and finance systems. It’s a complex task which is highly repetitive – this lends itself to automation. Using Robotic Process Automation (RPA) in this way fixed the issues, without needing any modifications to the hospital’s ERP system. That saved a huge amount of additional time and money.

Sportpaleis Group was forced to postpone 95% of their planned events to be held later in 2020, or in 2021. Ticket refunds could only be claimed in exceptional situations due to new legislation introduced in Belgium to protect venues that were being hard hit by the pandemic. So throughout the summer, staff worked through re-allocations and refunds for 900,000 tickets to new dates, working hard to keep customers satisfied. With so many events to re-seat they needed a faster, more efficient and more cost effective way. They turned to robotic process automation (RPA). 

RPA has freed the team at ATS Euromaster from manual processes. And how the cultural adoption of using robots has opened up new approaches as well as bringing together legacy systems and data sources. All of which contributes to increased efficiency.

Watch the 6 minute interview with David Robson, IT/IS Director, to learn more about improving employee experience with RPA at ATS Euromaster.

Liberate your teams. Software robots (bots) can perform these menial tasks, liberating your people to be productive and work on those tasks they’re better suited to. Such as delivering the customer experience that wins and keeps customers.

Automate at scale. When it comes to automating processes at scale, becoming a digital-first enterprise is the way to go. When you combine Liberty RPA and Liberty Create you get that ability. Together they deliver hyper-automation and a platform for automating all your processes by building new applications and using robots to automate existing ones. And they do it in a way that’s open and adaptable to changes in the organisation.

Be more efficient. The more processes you automate, the more efficient your enterprise becomes and the more cost-effective Liberty RPA is for you. Equip your people to solve their process challenges and become a digital-first organisation.

Better ways of working. An easy-to-use way of automating on-screen processes and free up your people to concentrate on the tasks that need their sought-after skills is with Liberty RPA.

Empower teams. You can address process automation tasks across the enterprise too. You can help Finance automate their invoice runs or HR post job ads. There are so many places across the organisation that can benefit from automation that frees-up people to be more productive and focus on the tasks that need their expertise.

Reduce your to-do list. Whilst there are many processes that are required to be reengineered (and Liberty Create can help there), RPA provides an effective way to address many of those other tasks on your list of issues to solve.

With Liberty RPA you equip your team to solve process automation issues rapidly and with tools that are quick and easy to use.

Work faster and error free. Use software robots that you teach to mimic the actions performed on-screen by your people and repeat those processes automatically. Software robots log-in to systems, navigate them, access data, download and consolidate information and many, many more tasks. The robot does these tasks faster and without the errors that can creep in when people are repeatedly given cumbersome repetitive tasks.

Work smarter, your way. Robots work to run tasks autonomously or under the control of your people. Either way, it allows your people to focus on those tasks that they’re better suited to whilst the robots take the strain.

Deliver great customer service. Whether customers are internal or external this is seen as the most critical way of delivering competitive advantage, winning and keeping new customers. By freeing up your teams to concentrate on your customers, Liberty RPA automates those processes that help ensure you deliver the best possible customer experience (CX). Every time.

Free your people. Automate on-screen processes across and between many applications. Control everything, from moving the mouse pointer and clicking icons, to securely logging-in to systems, downloading and uploading data, running reports, sending emails… In fact, anything you can do sitting at a screen can be automated with Liberty RPA. The robot performs those tasks and frees-up people for the tasks that need their brain power.

Have all the control you want. From creating the automations using either a drag-and-drop approach or through coding, through to centrally managing their execution and getting back detailed logs and reports on their performance.

Have a more productive working day. Create process flows that automate the cumbersome tasks teams currently perform manually and use it to make your own working day more productive too. You can even use it to create test data and run software tests on your applications more quickly.

Liberty RPA helps you and your colleagues be more productive, allowing robots to do the tasks they’re suited to so that you can focus on the tasks you’re best suited to.

Reduced error rates. Robots are more accurate when tasked with mundane data entry

Increased operational efficiency. Robots never tire or lose concentration. They love the jobs that people hate! So, they can keep your human teams motivated and focused on the parts of the job that they love.

Reduced cost to serve. By automating mundane tasks, you free up a considerable amount of time which can be spent improving customer satisfaction and other, more meaningful tasks. Staff retention also improves owing to the quality of work.

Speed up post-call wrap up. Automatically copy and paste customer information across multiple systems.

Optimise billing admin. Reduce call duration by calling up billing data, automating refunds and invoice creation.

Save time on report preparation. Autogenerate reports, analyse contents and email to relevant stakeholders.

Quickly ID customers. Load a customer profile from multiple systems to reduce the need to switch applications.