Take a look at how some of our customers are using Liberty RPA to solve process issues to help deliver exceptional customer experiences every day.
Improving employee experience with RPA – Freeing up staff and overcoming manual processes with robotic process automation at ATS Euromaster.
This Belgian hospital expanded their use of RPA to address a critical clinical need, to check patient criteria after staying in hospital and dispense the correct prescription medication.
The features in Liberty RPA will help you automate processes and deliver outstanding customer experiences across every engagement.
Makes it easy for professional developers and business users alike to quickly build process flows with robotic process automation.
- Drag-and-drop activities
- Easy-to-follow flows
- 300+ activities
- Automate any on-screen process
- Extensible flows and sub-flows
Robotic process automation with built-in AI capabilities to download and run locally by the software robot to enhance the power and resilience of process flows.
- Computer vision techniques
- Optical character recognition – read and action
- Natural language processing
- Handwriting digit recognition
Manage apps, flows, jobs and robots from one secure, central place in our Liberty RPA Controller.
- Prioritise, schedule and place flows into a queue
- Robots pick up and process flows in an unattended fashion
- Manually start attended bots from your desktop
- Robots have secure, monitored system access
- Detailed logs and audit trails
- Performance monitoring
Automate processes at scale across your organisation when you combine with Liberty Create our low-code solution.
- Automate a wide range of processes
- Integrate with many systems
- Call robot from a 'Rules' engine when required
- Initiate using APIs
Rather than start every new process flow from scratch, benefit from work carried out by other customers and Netcall. Our Community has a library of resources for you to tap into.
- Library of applications
- Free of charge to platform users
- Several hundred resources available
- Forum area for sharing best practice
- Feature voting area for suggestion of new ideas
- Regular events
- Access to the Support Portal
Don’t just take our word for it, here’s what some of our customers have shared with us about how Liberty RPA is helping them to quickly automate processes.
We believe in RPA. And with Netcall’s support, it’s been easier to get going and bring it to life. It’s been really important that we’re now able to utilise our team’s time in a much more productive and effective way – the time saving and quality of life improvement is the critical factor.
The speed and accuracy of the robot doctor’s work rate cannot be replicated by a human. Thanks to this automation technology, members of staff have been able to work on other tasks which benefit their experience and bring greater benefits to patients.
I honestly don’t know how we would have coped without Liberty RPA. We wouldn’t have been able to deal with the re-seating until the regulations were announced – now, with the robot, we can prepare for the future without spending a lot of money.
RPA for you
Liberty RPA helps you increase accuracy, quality and scalability while reducing human error.
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions that lets you manage and improve your customer experience, effortlessly. Take a look at what else is in our toolbox.
Robotic process automation
Use software robots to increase accuracy, quality and scalability while reducing human error.
Contact centre solution