Reporting – Liberty Converse Feature Sheet
Design real-time reporting dashboards to keep abreast of
all activities, progress and performance on service levels
Flexible real-time reporting
With Liberty Converse, you can customise dashboards and design, schedule and share reports on absolutely anything you like.
Converse hands you the ability to track all contact centre activity, across your organisation so that you can keep an eye on quality in real-time and then add new resources when it’s needed.
Keep everyone informed. Teams or Supervisors can customise their dashboards and do real-time analysis on anything that they need to know about.
Read the full Reporting Feature sheet.
Take a quick look at the reporting functionality in this demo:
Key features
- Design your own reports pulling in exactly the information you want
- Schedule regular delivery of your reports to your inbox
- Dashboards to focus everyone on a single view and enable teams to share common metrics
- Highly visual graphical views
- Export data as a .csv to be used in Microsoft Excel or alternatives
- Share reports with other Converse users or via email address
Other Liberty Converse feature sheets
Shifts and Rotas
Softphones
Workforce Management – Forecasting
Workforce Management – Screen Recording
Workforce Optimisation
Agent Evaluation
Business Systems Integrations
Business Systems Integrations – Microsoft Dynamics
Customer Satisfaction
CX Automations
CX Management Information Systems
Omnichannel Conversations
Quality Management
