Find better ways to evaluate interactions, identify areas for improvement and give actionable feedback. The result? You’ll deliver exceptional customer experiences.
See and hear how your team interacts with customers via screen and call recordings – and give feedback through scorecard notes.
Reinforce positive behaviour and motivate your team
Track and reward good performance and improvements
Manage your remote team members effectively
Combine voice and screen recordings, omnichannel transcripts and context to evaluate interactions and improve people’s performance.
Quickly assess interactions and scores, add annotations, and streamline your quality management process through a single interface.
Track performance with accessible, exportable metrics to reinforce positive actions and reward your people’s progress.
Link customer responses to the team member they spoke with – for immediate personal feedback from an outside perspective.
“Delivering great customer experience has always been important to NCP. As the frontline of our brand, our contact centre plays a vital role within this. The ability to understand our data in real-time and ask ‘why’ ensures we are well-equipped to deliver positive outcomes, even in unexpected circumstances.”
Hema Nagar
Head of Marketing, NCP
If you need more information on Quality Management or Liberty Converse, contact us now and let us know how we can help.
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