Liberty Connect

CX Management Information – Liberty Connect Feature Sheet

Good CX means staying informed on the things that matter

Decision making is harder than ever

Customer expectations continue to grow, even as interactions become more complex and omnichannel. As a manager, you are increasingly asked to improve operational performance and reduce costs. You’re
expected to build a more scalable and responsive customer experience (CX).

Deploying digital channels, automation and chatbots can have unexpected effects creating new complexity and friction. Navigating that complexity to remove friction needs to be data driven to ensure the most effective reporting and decision making.

Liberty Connect is our conversational messaging solution for engaging and assisting customer to create memorable CX. It provides a rich collection of CX management information (MI) dashboards and reports designed to ensure that you have transparency into the intimate workings of your digital channels. Regardless of how many digital channels you use, you can be confident that you have comprehensive oversight of critical performance data to support your decision making.

Read the full Liberty Connect CX Management Information Feature Sheet.

Get CX Management Information feature sheet

Key features

  • Connect reporting
  • Real-time reporting
  • Custom omnichannel dashboards

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