Category 15 October 2019
ITV – Striving for operational excellence
Traditional television broadcasters face more competition than ever before.
Viewers access content in new formats, from a range of digital services, on many different devices. It’s more important than ever that the established broadcasters offer a superior experience and strive for operational excellence.
For ITV, the ability to respond to digital disruption is essential. That’s why they wanted to implement a large-scale drive for operational excellence.
That’s where Liberty Create came in. Our low-code platform enabled the team take control of process improvement, without a digital coding background. They became citizen developers.
People have a huge choice. So we need to offer great customer experience and world-class quality.
— Ian Cottrell, Director of Broadcast Distribution & Services
