Transforming patient experience with our patient engagement portal, Patient Hub
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that increases significantly with visitors during the busiest times of the year.
RCHT embarked on an outpatient transformation programme to optimise their referrals and give patients greater control and convenience with their appointments – meaning less time travelling to hospital appointments and in waiting rooms — and better access to follow-up hospital care when needed. They implemented Patient Hub, our patient portal, to support these goals.
“Working with Netcall has been great. They’ve listened to our ideas, they’ve understood and got the vision of what we were trying to achieve in terms of an end goal.”
Claire Florey
SRO – Outpatient Transformation, Royal Cornwall Hospitals NHS Trust
70%
patient uptake
56%
reduction in DNAs
1,677
appointments p/m saved from wastage
“Before the implementation of Patient Hub, my day was a lot more paper based so the only way that we could tell patients about their appointments is by sending letters in the post. It’s amazing to have something that is automatically sending text messages and emails.”
Charles Webb
Outpatient Booking Coordinator, Royal Cornwall Hospitals NHS Trust
Empower your patients to self-serve and increase capacity throughout your Trust by reducing the admin burden on your staff
The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.
NHS Dumfries and Galloway is pioneering digital transformation for NHS Scotland with joined up services that improve both patient experience and sustainability, using their patient portal.
Hampshire Hospitals posted appointment letters to patients and had over 8,000 different letter templates to manage. Sending letters in this way was inconsistent and a costly admin burden. A whole heap of appointment slots were being wasted.