Netcall

Outpatient Transformation at Royal Cornwall Hospitals NHS Trust

Recorded 7th October 2022

Claire Florey SRO for Cornwall and Isles of Scilly ICS

Hear from Claire Florey, SRO for Cornwall and Isles of Scilly ICS


In this session, Claire Florey, SRO for Cornwall and Isles of Scilly ICS shared their journey of Outpatient Transformation, highlighting the benefits to patients, staff and the organisation. You’ll hear:

  • How Royal Cornwall reduced their referral routes and moved to a single outpatient pathway
  • The benefits that brought in terms of improving appointment utilisation and reducing DNAs
  • The opportunities digital technologies can bring to improve patient experience
  • Best practice ideas to include in your own outpatient transformation journey

Watch now and learn how you too can adopt a unified and value-driven approach to outpatient care across your Trust and regional ICS.

 
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