How big is your waiting list backlog?
Reduce, validate and prioritise your patient appointments and take back control of your waiting list with Patient Hub Waiting List.
A critical and ongoing burden
The ongoing pandemic pressures continue to add to the burden of NHS waiting lists. The challenge of tackling thousands of patients trapped on a waiting list has reached a critical level.
Yet, before any patient can be offered any available appointment, the hospital must establish if they still need their referral. It gets more complex when a patient is not able to accept an offered appointment, due to a current health status.
The sheer volume of patient calls that need to be made by staff feels overwhelming. The NHS is rightly concerned about staff fatigue and wish to avoid any additional work load.
Posting letters is not the answer. The post is slow and unreliable; you have no confirmation of receipt and responses cause a peak of inbound calls.
Keeping track of the big picture is hard work with manual records. They can be inaccurate and seldom are able to deliver output in real-time.
Digital can help
Typically, more than 70% of patients contacted, will respond to a digital outreach. Patient Hub Waiting List is an automated solution that can quickly survey patients. You tailor the questions to validate whether they still require the appointment now, at some future date, or not at all.
- Provide patient access
- Regulate flow by clinical speciality
- Easy and secure
- Digital by default
- Meets DTAC requirements
Read the full Patient Hub Waiting List feature sheet.
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With Patient Hub, patients can book and reschedule all appointments, whether in person, on the phone or via video through a self-service portal. And they can request information and send messages. Meanwhile you get a real-time view of attendance and resource allocation.
Watch these short videos to see how the Patient Hub works from both the patients point of view and the hospitals.
Reduce costs, optimise clinic performance and deliver a better patient experience with Netcall Patient Hub.