Our annual conference, ‘What’s Next 2021’, was held in October. It focused on the trends shaping your 2022 customer experience strategy.
New commercial pressures and changing customer dynamics have caused a huge shift in how we work and live. At What’s Next 2021, we shared examples of how organisations like yours are embracing intelligent automation and customer engagement for the future. We heard from some Netcall customers, sharing their success stories of using our solutions to improve customer interactions and staff user experience, drive efficiency and digitise their processes.