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Every Council’s workload is impacted as they support local communities through COVID. But support is at hand. We welcome Dr Peter Bishop, Director for Digital & Customer Services of Birmingham City Council, David Tutt, Leader of Eastbourne Borough Council and Dr Andrew Larner, CEO of iESE to our panel.
Are you tasked with reducing call traffic, when call volumes are increasing? Want to make staff easily contactable, even when they’re not working onsite? An operator speech bot may hold the key to increasing call efficiency, saving costs and enabling your Operators to be deployed for additional tasks.