What is intelligent automation?

The combination of multiple process automation technologies
used to automate business processes.

Are manual or broken processes holding you back from a digital-first future?
Your team’s productivity and effectiveness is impacted, which drives up costs. Management have limited visibility and customer experience slumps. Automation frees staff from repetitive, mundane tasks and allows you to fix processes. Here’s how…

Combining technologies, including machine learning and robotic process automation

Intelligent automation is the combination of multiple process automation technologies such as low-code, robotic process automation (RPA), Artificial Intelligence (AI), Natural Language Processing (NPL), built-in workflow, integration platforms and intelligent business process management suites (IBPMS). Any combination of these technologies used to automate business processes qualifies as intelligent automation.

Intelligent automation is very similar to hyperautomation (basically, they mean the same thing!). The analyst Forrester coined the phrase, while Gartner came up with hyperautomation.

Guide to intelligent automation

How does intelligent automation work?

What is RPA – it mimics the actions of a person operating systems on a screen such as opening a system, accessing some data, copying it, pasting it to another system, generating a report, emailing that report to someone – this is called a process flow. A robot can be instructed to replicate that exact process flow. This is intelligent automation or RPA.

It’s especially effective for repetitive, tedious and complex tasks. The robot takes that activity and does exactly the same process, over and over, to free your people to focus on what really matters.

Intelligent automation takes this much further allowing you not simply to automate an existing process but reengineer and create new ones by building new applications and systems too.

What are the benefits?

There are lots of great benefits. You can explore some of these in our why choose intelligent automation section. Many of the analysts believe that we need to put our trust in automation and software robots to maintain a successful business.

low-code Locale and accessibility
Improve quality and precision, fast
Enhance productivity and efficiency savings
Greater operational agility and flexibility
Reduce operational risks
Remove pain points and improve customer experiences
Simplify interactions and speed up processes
Measure and improve worker performance and response times
Create business insights into processes for further enhancements

What processes can be automated be used for?

Along with there being lots of benefits, the potential for intelligent automation is endless. Spanning every department across and organisation. Here are just a few of them.

  • Expense management
  • Management reporting and workflows
  • End-to-end order processing
  • Policy updates and communications
  • Digital transformation
  • Employee wellbeing programmes
  • Performance management and reporting
  • Personalised customer relationship management
  • Licensing, regulation and compliance support
  • Tender preparation
  • Business process automation
  • Industry and competitor monitoring
  • End-to-end support case management
  • Security policy implementation
  • Network support
  • Improving legacy systems
  • Policy and risk management
  • Supplier and contract management
  • Customer service delivery/engagement automation
Every process within an organisation needs to be automated in software, or else be liable to failure, and the consequences of failure.
Our flavour of intelligent process automation

Take a look at our pragmatic approach to transformation with Liberty RPA and Create in action.

Our AI-powered intelligent automation platform

Free-up people from mundane and cumbersome repetitive tasks and enable them to be more productive

Discover more

Checkout some of our resources below to supercharge your intelligent automation.

Automating processes within your organisation has a big impact on your CX and operational efficiencies. But with so many technologies available, which one should you choose? And how do they work within your current IT estate?

Using software robots for mundane tasks results in quicker, error-free processing. This frees your people for more meaningful, fulfilling work. And you can solve all those transformation problems, fast. Welcome to the intelligent automation revolution.