Powering mobile banking alerts

Low-code solution allows customers to exert improved flexibility and control of account balances

The challenge

Nationwide has been on a digital transformation journey for many years, using Liberty Create, our low-code platform, to build banking apps and systems.

Their SMS messaging service sends customers their current account balance and the last five transactions but Nationwide wanted to enhance the solution, ensuring greater transparency and control of members’ communications, empowering them to personalise alert preferences.

“We believe this is the sort of clear and transparent information that every provider should be giving their customers.”

Richard Marriott

Head of Savings, Nationwide

The solution

The result

  • Enhanced automated and ad-hoc member communication with members via text message
  • Successfully enforced SLAs / guarantees
  • Able to on-board more members, cost effectively
  • Streamlined processes and scaled operations
  • Real-time management information
  • Improved customer satisfaction
  • Significant unit cost reduction
  • Rapid implementation and deployment of project
Hear it for yourself
Giving control to members

The introduction of these enhancements provide Nationwide members with greater flexibility and control of their account balances.

Nationwide has deployed many highly successful systems using Liberty Create, including Social media monitoring, Mortgages, ISAs, Digital banking resilience app, Bereavements and Complaints. By doing so, it has achieved significant efficiency gains and cost savings across a range of operations.



communications with members via text message


management information



Deliver better experiences and streamlined workflow

Give your teams the ability to build game-changing applications themselves – rapidly and with less resource – thanks to low-code development

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