Digital Inclusion in Housing

On-demand

Watch an engaging webinar and discover how to bridge the digital divide and leave no tenants behind

Housing sector expert Andrew Buckels from Waterstons shares his thoughts on why balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication.

Read Andrew’s blog

Hear Michael Beagin, Operational Support Officer at ForHousing, on how they’ve enhanced their tenant experience whilst meeting the evolving needs of their communities.

What you’ll get from watching:

  • How to drive effective adoption of digital tenant communication strategies
  • Using data, insights and behaviours to communicate in tenants’ preferred channels
  • Enabling more self-service while supporting digital literacy and ensuring accessibility
  • Integrating AI to boost citizen interaction and service delivery.

Andrew Buckels Sector Lead for Social Housing at Waterstons

Would you like to find out more about digital inclusion in social housing? Read our blog by Andrew Buckels, Sector Lead for Social Housing at Waterstons

Useful information

24 June
Housing 2025

Housing 2025

We’re excited to be part of Housing 2025 in Manchester, where the sector’s most important conversations about the future of housing take place.

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data

When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.