Netcall: Now & Next 2025

Your Technology and AI

Creating Greater Value

Netcall’s 2025 customer conference

Netcall: Now & Next 2025 

Your Technology and AI, Creating Greater Value

As a Netcall customer, the breakthrough technology you need to meet your goals could be within easy reach. Our Liberty platform has been advancing at speed. It’s infused with game-changing tools and trustworthy AI that stays under your control.

Our customer conference aimed to show our customers what else they could tap into within the platform and to tell them about some of the key features to expect in the near future. We showcased leaders of our platform, including customers, to explore how AI and automation will shape the evolution of Liberty solutions.

Some of the recordings have been kept exclusive for our customers, but we have some highlights available below. If you are a Netcall customer and would like to see the full recordings, please complete the form.

Keynote: The Future of Work with AI – Ant Morse

Renowned futurist and innovation expert from Adventa Tech , Ant Morse gave a jargon-free guide to the continuous digital innovation and transformation which has changed the ways we live and work forever.

AI Power


Richard Farrell, our CIO, and Richard Billington, our CTO delved into the transformative potential of AI and how it will make Liberty easier to use for a wider range of users.

One Platform

Craig Willis, Head of Client Solutions Process Improvement, hosted a discussion on the benefits that these customers have experienced and the remarkable synergy achieved by integrating multiple elements of the Liberty platform, featuring:

James Rawlinson, Director of Health Informatics at

The Rotherham NHS Foundation Trust and

Paul Doney, Service Manager Digital Solutions at

Newcastle City Council.

Accelerated Journeys

Mark Gannon, Director of Client Solutions, hosted a discussion on the broad transformational benefits and examples of organisation-wide transformation at a dynamic pace, featuring:

Ben Elmy, Smart Meter Manager at

UK Power Networks,

Donna Steeles, Assistant Director, Performance & Improvement at

University Hospitals Sussex NHS Foundation Trust, and

Sharon De Vall, Digital Strategy Manager – Digital Services at

Lancashire County Council.

Watch the full recordings:

This event is exclusively available to Netcall customers only. To watch the full recordings, including Richard Billington’s update on the Liberty platform features we plan to release in the near future, please complete the form.

Sorry, we couldn’t load the form. Please try refreshing your browser.

Thanks for requesting the full recordings, your details will be referenced against our client database and the full recording will be emailed to customers and partners only. Thank you.

Useful information

UK Power Networks | Intelligently Automating GDPR Compliance

With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business.

Sussex NHS Foundation Trust Diverts Patients with Waiting List Validation System

As one of the largest acute trusts in the UK, University Hospital Sussex (UHSx), has been grappling with a monumental challenge in managing its elective care waiting lists – as with many other hospitals across the country. To tackle the growing challenge UHSx turned to Netcall’s cutting-edge technology and direct patient engagement to validate and cut its waiting lists, rapidly and simply.

Newcastle City Council | Digital Grants Processing

In a bid to make community grants more accessible to its citizens, Newcastle City Council needed a digital-first case management solution that could bridge multiple technologies, automate processes and deliver accurate reporting for compliance.

An AI-powered platform for business reinvention

Welcome to a world of connected workflows and great experiences — crafted by you, valued by colleagues and loved by customers. With our Liberty Platform, we help you streamline operations, boost productivity and improve customer service.