Celebrating the people who make the difference

I am CX


The people who make a difference


Within every organisation, an elite band of bright people exists who are united by a passion for customer experience (CX).

They work their magic in every role they hold, from the contact centre to the back office, but they each bring a unique skill set to work. Specialist knowledge, dedication to solving customer problems, commitment to fixing processes and first-rate communication are all tools in their arsenal.

And, almost always, they wear a smile.


Respect to the CX-obsessed


The CX-obsessed brings the unsung and the high flyers together, going above and beyond, simply to help customers and reduce the effort needed to resolve issues.

They embody the great CX that elevates your customer loyalty, accelerates resolution, sales and innovation rates.

They’re the ones you wish you could ‘clone’.


Exemplifying good CX


What motivates these people to keep overcoming the obstacles to great CX delivery?

More importantly how can you make them the norm?

Yes, you need great tech. But do not underestimate the importance of agents and staff in great CX delivery.

Here’s how your organisation can engage more staff to exemplify your customer experience ambitions.



 


Tech to transform CX



Tech to transform CX


Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions to let you manage and drive great CX delivery, effortlessly. Give your agents the tools they need.

Liberty Connect Symbol

Liberty Connect:
AI enhanced conversational messaging solution

Engage and assist. Join your customers online conversations and offer seamless on demand self-service with intelligent chatbots. Supplement your agents with intelligent automations.
Learn more
Liberty Converse Symbol

Liberty Converse:
Omnichannel contact centre management solutions

Manage and enhance. Improve agent performance and connect all your interactions into a single consistent view of your customer. Ensure your agents always have a complete picture of every customer.
Learn more
lady-on-microsoft-teams-video-call-netcall-liberty
“Your call still matters to us”

How to change contact centre queues for good, respect the customer’s busy day and deliver great CX

Review tech
Ability Access Authority = CX Heroes

In this automated, tech-orientated world, is the contact centre agent evolving faster than ever?


You might also like:


In this webinar, Richard Farrell was joined by Thomas Husson from Forrester to look at key CX and customer service trends. They look at the ongoing evolution of the contact centre and explore crucial omnichannel, AI and automation technologies, which are positively impacting the agent’s role and CX improvements.

Customer expectations are on the rise. It’s now at the top of every CEO’s agenda and it’s become the number one differentiator for brands. But how do you become a CX hero?