I am CX
The people who make a difference
Within every organisation, an elite band of bright people exists who are united by a passion for customer experience (CX).
They work their magic in every role they hold, from the contact centre to the back office, but they each bring a unique skill set to work. Specialist knowledge, dedication to solving customer problems, commitment to fixing processes and first-rate communication are all tools in their arsenal.
And, almost always, they wear a smile.
Respect to the CX-obsessed
The CX-obsessed brings the unsung heroes and the high flyers together, going above and beyond, simply to help customers and reduce the effort needed to resolve issues.
They embody attributes that elevate customer loyalty, accelerate resolutions, sales and innovation rates.
They’re the ones you wish you could ‘clone’.
Exemplifying good CX
What motivates these people to keep overcoming the obstacles to great customer experience delivery?
More importantly how can you make them the norm?
Yes, you need great tech. But do not underestimate the role that ‘humanity’ plays in providing a great interaction.
Here’s how your organisation can engage more staff to exemplify your customer experience ambitions.
Tech to transform customer experience
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions to let you drive, manage and deliver an effortless experience. Give your agents the tools they need.
See it in action
Book a one-on-one video call to see a Liberty Converse and Connect demo.
AI enhanced conversational messaging solution
Omnichannel contact centre management solutions
Talk to us and take a closer look at Liberty Connect and Converse in action
In this automated, tech-orientated world, is the contact centre agent evolving faster than ever?
How can your engage your contact centre to understand that they can be responsible for CX and empower them to “own” this.
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Customer expectations are on the rise. It’s now at the top of every CEO’s agenda and it’s become the number one differentiator for brands. But how do you become a CX hero?
How can an organisation engage their people, particularly in the contact centre, to embody your CX ambitions? Agents must understand that they can be responsible for CX. And the organisation must empower them to “own” this.
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Demand
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