I would like to transform CX

Connect your customers and agents

Improving customer experience is challenging. Customer service departments compete with increased contact volumes, a distributed workforce and rising customer expectations.  
Managing these soaring demands without your costs skyrocketing is leading organisations to find simpler, more innovative ways to engage customers, motivate homeworking agents and deliver resolutions. 

Woman at home texting on phone

Empower customers to resolve issues themselves 

Many customers want a quick way to resolve problems without agent assistance. Help them achieve this with automated self-service options on their channel of choice. The result? Reduced enquiries to agents and improved customer experience.

  • Intelligent IVR and virtual assistants 
  • Website and social media chatbots 
  • Speech recognition call routing  
  • Online form processing 
  • SMS interaction and surveys 
See how

Join up your hybrid working teams 

Your contact centre teams are no longer sitting shoulder-to-shoulder with their colleagues. And they can’t always wave at their manager for help. Each agent is on their own island. They need to feel supported. whether at home or in the office.  

  • A ‘single pane of glass’ to customer channels and data 
  • Collaboration through MS Teams integration 
  • Supervisor tools to evaluate team performance 
  • Scheduling breaks, shifts and rotas 
Here's how

CX and Customer Service Trends intelligent automation

Automate processes that slow down your teams

Reduce the cost to serve and improve business efficiency by enabling bots to handle mundane, repetitive tasks. Free up your agents to focus on providing a great customer experience. 

  • Complete mundane routine tasks with Robotic Process Automation (RPA) 
  • Streamline agent workflows and processes 
  • Manage concurrent digital conversations 
  • Automate invoices, appointments, billing, refunds etc. 
Find out more

Remove data silos and improve processes

Give your customer service users and IT teams the tools they need to improve customer experience and case management. Empower agents to be knowledge workers. 

  • Join up CRMs for a 360-degree customer view  
  • See full customer history for any enquiry type 
  • Sync with your knowledge base 
Find out more
eGuide: Seven ways low-code can help you improve CX

Digital transformation just got a whole lot easier. Meet some of the businesses putting low-code to work today – Nationwide, HTB, Adur & Worthing Councils and Cumbria County Council.

Speed up change

Make big changes overnight with a new approach to digital transformation that’s led from the ground up.

Turbocharge IT performance

Ramp up app delivery, cut costs, reduce shadow IT and free up time to focus on what matters.

Customer stories

From financial institutions to the NHS – meet some of the organisations we’ve helped.

Get in touch

Want to see our products in action? Or talk about your specific customer experience issues? We’re here and ready to help.

Find out what makes great CX?

You are fighting to deliver customer service that stands out from the crowd. But what makes really great CX?

99% of customers recommend Netcall

Capturing the voice of the customer is as important to Netcall as it is to our customers. It’s fantastic that our customer feedback continues to be positive.