Digital innovation for utilities
The utilities market is changing. There’s never been a greater focus on innovation and delivering the best customer experience (CX) for both customers and developers. Take a digital-first approach and transform your CX processes, fast.
Transformation in utilities
Utilities companies have long been focused on delivery to customers. But less focused on engaging with those customers. Changing working patterns and environmental impacts are now driving the need for suppliers to collaboratively engage with consumers on issues such as usage, safety, wastage and response to events such as leakage or payments and collections.
With paper-based and in-person interactions suffering as a result of the COVID-19 crisis, a digital-first approach to change is the way forward. So how do you accelerate your digital customer journey?
Read more