Newsroom 27 March 2019

Liberty Converse triumphs in Contact Centre Helper Technology Awards!

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Liberty Converse Triumphs at Contact Centre awards

Liberty Converse triumphs in Contact Centre Helper Technology Awards!

We are thrilled to announce that Liberty Converse was awarded second place in the 2019 Top 10 Contact Centre Helper Technology Awards!

The awards recognise the best products in within the contact centre performance market, helping contact centre and IT professionals make informed decisions about the technologies to invest in. Readers of Call Centre Helper magazine voted in the awards, so the results are impartial and reveal a clear snapshot of the best products in the market.

Converse is our omnichannel contact centre solution. It ranked as the top contact centre solution in these awards, ahead of six other contact centres in the coveted top 10.

The feedback from customers and reasons for voting are even more pleasing to read. It points to the functionality, reliability and ease of use of Converse. 

When asked what they liked best about Converse, one answer submitted was: “Ease of use, functionality and continuous development of the system. Recent changes to allow for an Omnichannel strategy – it will transform the way we communicate with our customers.”

Functionality 

Due to the features and flexibility that Converse offers, functionality was also highlighted. One customer commented: “The contact centre is really intuitive and a dream for agents, supervisors and system admins. No issues experienced with the system whatsoever!”

Reliability also makes Converse incredibly popular with agents and IT teams across the country. One happy customer simply said: “Powerful software, reliable.”

The comments underlined the quality of Netcall’s support team too, with comments like: “Great customer support on top of a high-quality feedback system I have been using for years. Love it to bits and wouldn’t move elsewhere.”

Sam Roddis, Development Director at Netcall, leads the roadmap and development of Converse. He was delighted at the result, commenting: “It’s wonderful to see Liberty Converse recognised for helping organisations to drive their Omnichannel strategy on customer interactions and take customer engagement to the next level. We are proud of our powerful, intuitive and easy to use solution and I’m delighted to hear this feedback from our customers, endorsing and recommending Converse.”

To read all of the comments about Converse read: 2019 Top 10 Contact Centre Technology 2019

About Liberty Converse:

Netcall’s Liberty Converse is a next-generation customer engagement solution built with your customer in mind. Used by hundreds of organisations to intelligently join-up customer journeys, polish customer experience and amplify agent performance. When integrated with our Create low-code for digital process automation, it’s even more powerful, empowering organisations to easily build new systems and applications. 

We’re always happy to talk about improving customer engagement and omnichannel contact centre performance. If you want to pick our brains on this subject, please get in touch.  

Learn more about how our award winning Converse can improve contact centre performance and the companies that are benefiting from it.

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