Newsroom 02 July 2018

​Nationwide and Netcall celebrate 14-year anniversary with license renewal to strengthen digital-first strategy


Happy businesswoman on a break

Netcall will continue to support over 15 million members across the Society Mortgages, Banking and Savings products.

Low-code pioneer Netcall, today announced the [multi-year] renewal of Nationwide’s Enterprise wide license. This marks the 14-year anniversary of the business partnership.

Millions of customer interactions are handled via the low-code platform, Liberty Create, every year, supporting key operational processes across Nationwide’s core financial systems for Mortgages, Banking and Savings services. The renewal supports the Society’s tech strategy to deliver more digital-first services.

Create supports innovation and digital transformation all the way from enterprise scale strategic services right down to small niche apps.  From enhancing customer experience, reducing and mitigating risk to increasing efficiencies and reducing operating costs. Since implementing Create, Nationwide has developed over 30 apps which shows how quick and easy it is to develop on. The power and the flexibility of the platform, means they can keep pace with the Society’s business needs.

David Gibson Head of Development for Retail Products at Nationwide explains, “As the world’s largest building society, our drive to maintain and improve the way we serve our members forms a vital part of the way we think and work. This is why staying number one customer service versus our high street peers is incredibly important to us. We have a passion for customer experience and the applications have been a big part of supporting our technology strategy and investment programme. We’ve taken advantage of the latest technology innovations to be at the forefront in supporting our members across the Society.”

Henrik Bang, CEO at Netcall says, “We are delighted that Create continues to form part of Nationwide’s digital transformation programme. Create has supported Nationwide as a core business application for the last 14 years demonstrating the power of the platform which has delivered a number of key solutions to Nationwide from improving its mortgage process to supporting vulnerable customers during difficult times such as bereavement.”

For further information on the Low-code approach check out Liberty Create.

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