Your switchboard is a busy place – internal calls, external calls, urgent calls, non-urgent calls, the list goes on. Whether it’s a member of staff or a customer, no one wants to sit on hold for thirty minutes just to ask a simple question or get through to their chosen destination.
And with staff in remote locations or working from home, routing calls to the correct person is more difficult then ever.
Our sophisticated speech bot, ContactPortal, reliably and accurately routes calls, regardless of where your staff are or what device they are on. Watch the video to see how it works.
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ContactPortal, our switchboard operator bot based on intelligent voice recognition, complements the need for traditional switchboard operators.
Our sophisticated speech bot, ContactPortal, can reduce call traffic. This demo shows how it reliably and accurately routes calls and keeps staff connected