Your switchboard is a busy place – internal calls, external calls, urgent calls, non-urgent calls, the list goes on. Whether it’s a member of staff or a customer, no one wants to sit on hold for thirty minutes just to ask a simple question or get through to their chosen destination.
And with staff in remote locations or working from home, routing calls to the correct person is more difficult then ever.
Our sophisticated speech bot, ContactPortal, reliably and accurately routes calls, regardless of where your staff are or what device they are on. Watch the video to see how it works.
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Northern Devon Healthcare Trust’s switchboard answers up to 2,000 calls per day. Callers faced long waiting times, paper directories were constantly out-of-date so staff were adding to the switchboard strain to reach internal extensions. An intelligent call routing solution was urgently needed…
An omnichannel contact centre solution built with the customer in mind. Polish your customer experience and boost agent performance