Beat the frustration of long call queuing times.
Internal calls, external calls, urgent calls, non-urgent calls, whether it’s a member of staff or a customer, no one wants to sit on hold for thirty minutes just to ask a simple question or get through to their chosen destination.
Spend less time waiting for your call to be directed and more time on what counts. Our sophisticated speech bot lets you streamline your call handling service.
The speech recognition IVR reliably and accurately routes calls and soon becomes your polite and efficient front-line switchboard operator. Supporting both internal and external calls, it saves customers and staff time waiting for calls to be answered.
You can read or download the full ContactPortal feature sheet here.
- 24×7 consistent operator service
- Improves customer experience
- Faster routing of external calls
- 98% calls answered in 15 seconds with 2 second average wait time (NHS Lambeth)
- Reduces front-line staff stress and increases their flexibility
- Delivers significant cost savings
- Typical project payback inside 1 year